iMac Memory Issues?

Hi there,


I have a late 2012, 27 inch iMac, with a 3TB fusion drive and 32GB of RAM. I'm only using around 650GB of my Hard Drive's storage and rarely, if ever, push the limits of my RAM. I also keep my files fairly organised and regularly scan for viruses and malware. I should also note that even though my computer is nearly 6 years old, the hard drive was replaced with a fresh one last June (2017) so only has a year or so of wear on it.


Despite all of the above I have been having problems with my Mac that I think might stem from a hardware issue. Over the last month or so, Finder has been incredibly buggy - when moving large or multiple files around it will become slow and glitchy - the screen wil freeze for a second before executing my commands or I will get a spinning beachball that renders me unable to click anything else - this means that throughout the day, I have to re-launch Finder multiple times.


In trying to solve this problem, the other day, I checked Activity Monitor and noticed that Finder would, after a little usage, balloon up to using anywhere between 800mb-1.4GB of my RAM's memory. In light of this, I have done multiple safe-boots, PRAM, and SMC resets as well as 2 clean installs of Sierrra and stripped my programs down to the bare essentials. I have even quit using Chrome. Whilst this has definitely improved the situation - Finder stabilises at around 400MB for normal usage - Finder is still displaying problems when dealing with medium/large folders. When copying folders upwards of 10GB - Finder's CPU usage will shoot up to 90/100%+ and be unusable for the duration of the job - I will either get a beach ball, or it will be unbearably slow to respond. Once the job is finished, normal pace resumes. This does not always increase its memory usage - but, twice, its memory usage has imediately surged up to 1.4GB and remained at that, even after doing the job.


At one point today, I also saw that MDS_Stores was using over 1GB of memory (even though Spotlight was not indexing), so I disabled indexing, which did reduce my Memory usage by around 3GB, but did not at all solve my problems.


I have noticed lately that my computer also seems to be noisier - ocasionally, there is a faint growl coming from the left-hand side of the machine - its not always there and is only discernable in dead silence. Is it normal for a hard drive to make this kind of noise? Worryingly, I remember noticing the exact same noise a year ago when my hard drive originally failed.


I have spoken to Apple's tech support and they were adamant that it isn't a hardware problem and that a clean install of Sierra would fix my issues - but it simply hasn't. Alongside this, when I run Sierra on my external, bootable drive, these problems don't *seem* to persist (although, I obviously don't use it that exensively).


I would take it in to an Apple store, but the nearest one to me is a £40 train journey away and I don't want to haul it all the way there for them to tell me they can't find anything wrong with it.


Has anyone else had similar issues? Would doing another clean install, but with High Sierra yield different results?


For reference, I have posted firstly: Ram usage from the other night, illustrating my original problem, and secondly, a screenshot of Finder using 100% of my CPU to copy a mere 10GB of MP3 files a moment ago.


Whilst my Mac is by enlarge working perfectly - all programs boot up and run smoothly - the fact that Finder is so unreliable is driving me crazy. I am a loss as to what I should do to fix this - any and all help is greatly appreciated.


Kind Regards,

James


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iMac, macOS Sierra (10.12.6), none

Posted on Aug 16, 2018 3:45 PM

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Aug 16, 2018 7:00 PM in response to rkaufmann87

Hi there,


Thank you for your reply and advice. The report mentions some Kernel panics which occurred yesterday - for transparency, this was the result of installing outdated drivers for my audio interface - when I turned the unit on, it forced my Mac to restart. This problem was solved by installing the newer drivers. When asked why I was running the check - I selected 'Apps are crashing' - was this the most suitable category for my problems?


Below is my report in full:


EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-08-17 02:56:19

Download EtreCheck from https://etrecheck.com

Runtime: 2:40

Performance: Excellent


Problem: Apps are crashing


Major Issues:

Anything that appears on this list needs immediate attention.


No Time Machine backup - Time Machine backup not found.

Kernel panics - This system has experienced kernel panics. This could be a sign of hardware failure.


Minor Issues:

These issues do not need immediate attention but they may indicate future problems.


Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.


Hardware Information:

iMac (27-inch, Late 2012)

iMac Model: iMac13,2

1 3.4 GHz Intel Core i7 (i7-3770) CPU: 4-core

32 GB RAM - At maximum

BANK 0/DIMM0 - 8 GB DDR3 1600 ok

BANK 1/DIMM0 - 8 GB DDR3 1600 ok

BANK 0/DIMM1 - 8 GB DDR3 1600 ok

BANK 1/DIMM1 - 8 GB DDR3 1600 ok


Video Information:

NVIDIA GeForce GTX 680MX - VRAM: 2048 MB

iMac 2560 x 1440

Cinema 1680 x 1050


Drives:

disk0 - APPLE SSD SM128E 121.33 GB (Solid State - TRIM: Yes)

Internal SATA 6 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 120.99 GB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 3.11 TB

disk0s3 - B*******X (Journaled HFS+) [Recovery] 134 MB


disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical)

Internal SATA 6 Gigabit Serial ATA

disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk1s2 [Core Storage Container] 3.00 TB

disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 3.11 TB

disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB


Mounted Volumes:

disk2 - Macintosh HD [Fusion Drive] 3.11 TB (2.54 TB free)

Journaled HFS+

Mount point: /


Network:

Interface en0: Ethernet

One IPv4 address

Interface en5: iPhone

Interface en1: Wi-Fi


Interface en4: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge


System Software:

macOS Sierra 10.12.6 (16G29)

Time since boot: About 2 hours

System Load: 1.63 (1 min ago) 1.41 (5 min ago) 1.31 (15 min ago)


Security:

System Status
Gatekeeper Mac App Store and identified developers
System Integrity Protection Enabled


32-bit Applications:

11 32-bit apps


Kernel Extensions:

/Library/Extensions

[Not Loaded] MOTUFireWireAudio.kext (MOTU, 1.6 71459 - SDK 10.6)

[Not Loaded] MOTUMicroBookAudio.kext (MOTU, 1.6 71459 - SDK 10.6)

[Not Loaded] MOTUPCIAudio.kext (MOTU, 1.6 71459 - SDK 10.6)

[Not Loaded] Motu MIDI Driver.kext (MOTU, 1.6 71459 - SDK 10.6)


System Launch Agents:

[Not Loaded] 7 Apple tasks
[Loaded] 175 Apple tasks
[Running] 100 Apple tasks


System Launch Daemons:

[Not Loaded] 42 Apple tasks
[Loaded] 176 Apple tasks
[Running] 98 Apple tasks
[Other] 2 Apple tasks


Launch Agents:

[Running] com.motu.MOTULauncher.plist (? 701b50d7 - installed 2016-10-26)


Launch Daemons:

[Running] com.cleverfiles.cfbackd.plist (Justin Johnson - installed 2018-08-14)
[Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2015-08-15)


User Login Items:

iTunesHelper Application (Apple - installed 2018-08-14)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)


Internet Plug-ins:

QuickTime Plugin: (installed 2017-07-15)


Safari Extensions:

Adblock Plus.safariextz - Eyeo GmbH - https://adblockplus.org/ (installed 2018-08-17)
Translate.safariextz - SideTree.com - http://SideTree.com/extensions.html#Translate (installed 2018-08-14)
eBay for Safari.safariextz - eBay Inc - http://anywhere.ebay.com/browser/safari/ (installed 2018-08-14)


Time Machine:

Time Machine Not Configured!


Top Processes by CPU:

Process (count) Source % of CPU Location
Activity Monitor Apple 5
WindowServer Apple 3
Safari Apple 3
kernel_task Apple 2
coreaudiod Apple 2


Top Processes by Memory:

Process (count) Source RAM usage Location
kernel_task Apple 1.57 GB
mds_stores Apple 1.09 GB
Safari Apple 687 MB
iTunes Apple 654 MB
Finder Apple 503 MB


Top Processes by Network Use:

Process Source Input Output Location
com.apple.WebKit.Networking Apple 3 MB 399 KB
mDNSResponder Apple 187 KB 41 KB
apsd Apple 18 KB 25 KB
ntpd Apple 3 KB 4 KB
netbiosd Apple 810 B 558 B


Top Processes by Energy Use:

Process (count) Source Energy (0-100) Location
WindowServer Apple 6
com.apple.WebKit.WebContent Apple 6
Safari Apple 2
coreaudiod Apple 2
hidd Apple 1


Virtual Memory Information:

Available RAM 21.10 GB
Free RAM 17.14 GB
Used RAM 10.90 GB
Cached files 3.96 GB
Swap Used 0 B


Software Installs (past 30 days):

Name Version Install Date
XProtectPlistConfigData 2099 2018-08-14
MRTConfigData 1.35 2018-08-14
Gatekeeper Configuration Data 151 2018-08-14
AdBlock 1.7.0 2018-08-14
The Unarchiver 4.0.0 2018-08-14
Microsoft Office 2016 for Mac 15.13.3 2018-08-14
Microsoft Office 2016 Cracked 15.33 2018-08-14
MOTU Audio 1.0 2018-08-15


Diagnostics Information (past 7 days):

2018-08-17 00:28:12 Last Shutdown Cause: 6 - Unknown


2018-08-16 22:11:54 iTunes.app Hang

/Applications/iTunes.app


2018-08-16 21:51:56 fseventsd Crash (3 times)

/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/FSEvents .framework/Versions/A/Support/fseventsd


2018-08-16 20:20:14 Finder.app CPU (5 times)

/System/Library/CoreServices/Finder.app


2018-08-15 20:42:49 Ableton Live 10 Suite.app CPU

/Applications/Ableton Live 10 Suite.app


2018-08-15 15:59:44 Kernel Panic

3rd party kernel extensions:

com.motu.driver.FireWireAudio 1.6 59644



End of report

Thank you for your time.

Aug 17, 2018 6:10 AM in response to james94r

Following up on my post, I have just found that this problem does not occur when copying/moving items to an external drive. Finder works seamlessly when transferring Folders of 50GB+ to my external drive, yet grinds to a halt when moving as little as 10GB around on my internal drive. Why might this be? Does it indicate a problem with my drive?


Kind Regards,

James

Aug 17, 2018 7:29 AM in response to rkaufmann87

Hi there,


I've been doing some trial and error stuff this morning - and it seems that this error only occurs when moving MP3 files around. When moving, for example 35GB of Ableton project files, there ins absolutely no trouble - I was able to paste this 35GB data to 3 separate locations at the same time with minimal CPU impact, but 10GB+ of MP3s causes huge problems.


I will call Apple again and see what they say.


Thanks for your help.

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