2018 Macbook Pro 15`Inch Crackling Speakers

I returned the 2 2018 models to apple and bought a 2017 15” macbook pro at best buy and so far it doesn‘t have the crackle.

All the Apple rep needs to do is take a new Macbook Pro 15’ out of the box and set it up to listen to some streamed audio. In an hour or so the audio should start crackling as the 2 new ones I experienced did.

many colleagues of mine also have this cracking problem with their 2018 models, so far it seems the cracking sound can be solved by rebooting the system. this problem is believed to be so widespread, no patch or any sort of solution has been made by apple is totally unacceptable. it just feels ridiculous every time I'm forced to reboot the system while knowing I've paid 3k for that .

I have also spoken to Apple U.S. via "Chat" support.

I have also spoken with Apple Support via call in India.

The former has acknowledged that there is an issue and provided me with a temporary fix but the latter has absolutely no idea about the issue to which my response was "You'll should be aware of it"

Anyhow I was eagerly planning to purchase a MacBook Pro 2018 13" 512GB S.S.D. but now I have decided not to do so and have even cancelled my prebooked order for it !

The representative for Apple U.S. via chat indicated to me that the engineering team is working day and night but frankly it's too slow ! And I feel Apple should publicly acknowledge the issue !

They should also "FIX AND OVERHAUL" their Quality Control program !

TO THE OTHERS IN THE FORUM !

Earlier in the year multiple users of iPhone X experienced iPhone X Crackling or Distortion which I also had experienced and I reported it in Dec 2017 and the process of getting a replacement was repeatedly denied as they said my iPhone X passed diagnostics ! I then sent e-mails to Tim/Craig/Apple Executive Relations as well as the head of Apple India Operations since I purchased it there. And finally in March I obtained a replacement !

It was a painful process that NO APPLE USER SHOULD ENDURE!

This is a very long message but I felt necessary that everyone knows how Apple Q/C program and the quality of their devices have fallen !

I hope Apple gets their act together to fix this ! Steve Jobs would be very upset about all the issues !

actually scratch that even though fans were not on this time I was playing a video in 4k and the crackling noise was there sounds like a disk being scratched and is indeed coming from the inside. I play the video the sound is there then pause the video and sound continues to be there for a brief moment then stops, until I play the video again

Thank you for that Techprince !

A few people have reported the issue to Apple, but a few is never enough! The more that people report issues the better !

Using the feedback option (The link I sent is a goo way of letting Apple know) but you can go a step further and contact Apple Support and keep asking them about the issue until someone acknowledges it !

Not everyone in Apple Support knows about it which is crazy to say the least !

But as I said Report and Apple will see it !

I have the same issue. But only with headphones, I have 4 different pair that are crackling after a short usage. That youtube video made everything worse, As soon as I clicked on it everything was skipping and crackling and I thought I was going to go deaf. I'm really sad that APPLE has decided to make such beer quality products at champagne prices. I had my MacBook Pro replaced for an overheating issue and I was happy with my new laptop, but this crackklin isn't good for my hearing and where I work, I have to leave headphones in. Anyway, sorry I don't have a fix for you. But I figured you should warn people that that youtube video exacerbates the problem. I don't know if you've experienced this either, but occasionally I won't get full range of audio and volume from the computer and if I restart it, the loudness comes back. Seems like a definite hardware or software issue, So annoying. Good luck everybody!

I'm now in contact with the apple support. It seems that they have no idea jet. Apple wants to find the reason for this software issue and they told me to do some terminal stuff and I send the system diagnosis to apple today. Let see if something happens.

The last safety update 10.13.6 which I did yesterday don`t changed anything. The sound problems are horrible.

I have the same problem and the apple store told me they had never heard of this problem before.

They gave me a second mac and said if this had the problem too it was down to my apps etc.. But hey presto - same issues as before. Am going back in next week and demand a third mac.

I have a Macbook pro 2016 15". My speakers began to play up after I began using headphones. Maybe the headphone jack is dodgy and fails to recontact after the headphones are removed.

I am encouraged by your statement that Apple is aware of this issue and update should be coming soon. How did you contact apple, via customer support chat or is there a better way? I am debating if I should return my 15" MacBook Pro now while under the initial 2 week period or trust that there is a fix coming as this noise is unacceptable.

I must emphasize once again that this noise exhibited itself to me on 2 brand new out of box 15" MacBook Pros while streaming audio or video so it appears to me this is a generic issue which should be escalated to the top of the priority list!

I just bought it and I have been using it for two days now. It works perfectly, but I only have two issues with it:

1. Whatever headset I use I get a cracking/ screeching sound. At first I started to doubt my headset, but then I connected them to other devices and the sound was top notch as usual. Then I figured there must be something wrong with the audio jack of my laptop. I have not tested the speaker of the MacBook or returned it to the store yet. I am hoping that it is some software issue and not hardware related.

2. I cannot play 4k/ 8k movies online, because it is not yet supported on the current MacOS (as far as I know). I hope that Apple releases an update soon at least fixing one of these issues.