2018 Macbook Pro 15`Inch Crackling Speakers

Hi , I know this has been posted already but i wanted to make another post because i feel like Apple needs to address this issue. For awhile i thought it was just me , well i was made too believe it was just me from Apple techs. I recently spent ALOT of money on the new 2018 MacBook Pro. I am DJ/Producer full-time and i use my laptop to prep sets and organise music. I use Rekordbox software and that is it! about 3 weeks ago i noticed while listening to music in itunes that my speakers just randomly started crackling and making a static sound. This doesnt occur all the time but happens normally about after working on the mac for 20-30 minutes. I went into apple to ask questions and i was told that it was either third party app or a dodgy time machine back up. I walked away still confused and decided to believe the guy. A week later and i was still having the same issues after updating all relevant updates/software. I went back into apple and spoke to them and pleaded that i had no clue what was going on. The were very helpful and gave me a new MacBook pro and took my old one. I decided to start this one from scratch without installing a time machine back up and after 2 days it started randomly crackling again so i put my time machine back back on and went into the apple shop again. Between visits i researched to see if ANYBODY else was having this same problem and turns out their are infact many many other people having the same issue. After resetting SMC settings and following online apple support trouble shooting tips that did not work i went back into APPLE and spoke to them and they told me there was nothing i could do until apple addressed the issue. So here i am with a $4000+ MacBook pro , faulty speakers and no clue what to do. I have always been an Apple fan but im starting to really not like them and for a premium product i would expect a premium response to an issue that is effecting me and many other people. if anybody else is having this issue , please let me know and let me know what steps you have taken to rectify this if you have. Im stuck , super lost and super confused on what i am supposed to be doing.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6)

Posted on Aug 17, 2018 12:31 AM

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Posted on Sep 9, 2018 11:52 AM

Apple recently released a second High Sierra update to 10.13.6 for the MacBook Pro's released in July 2018. (The first one dealt with the throttling issue.) That should be available on the App Store for those MacBooks only. It appears to have solved the issue for some of the users that have reported on it.

72 replies

Jan 9, 2019 9:23 PM in response to zeddsdeadbaby

I've gone through the Security Update 2018-002 'receipts' from the install. It had a ton of bridgeOS files in the update so my money's on this one introducing the issue... If you have automatic updates from the app store turned on than it would have installed itself sometime around the last day of October or first few days of November... (If you got your machine before then... If you bought it after I'd guess there's a good chance it came pre-installed.)


If you want to verify if it's installed on your machine use the "Go to folder" option in Finder's "Go" menu.


Paste in: /var/log then look for the file install.log


Copy and paste the file to your desktop then open it with text edit. Use the search function in Text Edit, (CMD+F)

and paste Security Update 2018-002. 


If you don't have automatic updates on than you might see it more than once. Look for the line that says starting download of ... Security Update 2018-002.


So far the consensus on MacRumors and most forums is bridgeOS is the culprit. (This also explains why I can roll back and no longer have the issue...)


If you have a backup prior to the update being installed you might try adding a new partition or APFS container and restoring to that volume, then setting it as the startup drive and stress testing it... (Do not wipe your current volume. Seems a number of people have had issues removing their original volume then trying to clean install their OS...)


Anyway, would be curious if anyone else finds this works for them...

Jan 17, 2019 8:03 AM in response to zeddsdeadbaby

I've been having the same issues when I'm using my computer by itself. (2018 MBP i9, 32gb ram, 1tb hdd) No bluetooth devices or usb plugged in. BUT!


When I'm working from my studio I have it plugged into a external usb audio box and it NEVER HAPPENS.


Link for the box I'm using is below. This isn't a fix for the problem when you're trying to use the laptops speakers but does lead me to believe that if you use a external audio interface you may not experience any issues.


https://www.amazon.com/Peavey-3001370-USB-Audio-Interface/dp/B004A4PSEU/ref=sr_1_1?keywords=peavey+usb&qid=1547740596&sr=8-1

Aug 29, 2018 9:44 AM in response to MikedeWet

I'm copying this from another forum site and another poster. Please post feedback on whether this patch has solved the issue. Maybe I'll put in an order for a new Macbook Pro after all!


I had the same trouble too, cracking speakers, with my first replacement. Apple yesterday released an update 2 software for 10.13.6. I am testing the story with the new update. I open Pro Logic X, then I listen to iTunes, I change frequencies in the MIDI. EVERYTHING seems NORMAL now. I am testing this for the first day, I will continue listening while I write.

Perhaps Apple solved the problem with this new update. Cross fingers!

Luis in Madrid.

Feb 10, 2019 12:26 PM in response to Tomtix58

I've already been through this. I spent a month going back and forth with engineering about this. No resolution yet...


Speaking from the experience of wasting a month expecting Apple to do anything, I'd recommend anyone who wants this addressed to call Apple support ASAP, then ask for Customer Relations. Once you get Customer Relations on the phone tell them you want to file a complaint.


They'll ask for your case number. They may ask you to sumarize the issue, why you're filing a complaint, etc. When you're done giving them the summary be sure to tell them you want to submit files to support your case, then send stuff in like video or screen captures you've recorded of the issue happening.


I've been following a ton of these threads, the only thing that's going to get them to look at the issue sooner than later is to file complaints... Logging the issue with support clearly hasn't been working.

Aug 20, 2018 3:00 PM in response to MikedeWet

I purchased the 2018 MacBook Pro 15” 2.2 GHz Intel Core i7 16 GB 2400 MHz DDR4 about 2 weeks ago to record music and general purpose computer work. I particularly like the bigger 15 inch screen for my work. I also experienced a repetitive crackling sound while streaming video and audio from various streaming sites (xfinity tv, Sirius, iTunes) soon after bring it home. I returned the 1st MacBook Pro to the Apple store, was told by the salesperson they had not heard of this issue and was given a replacement. Upon setting up the 2nd MacBook Pro and streaming audio I discovered the 2nd unit had exactly the same issue. After 30 minutes or so of listening to music the periodic crackle would start. I found that I could temporarily stop the noise by going into the Audio Midi Setup app and changing the bit rate from 44,100 Hz to 48,000 Hz. The noise would stop for awhile and then return. I too am confused as to what to do next as I like the computer but I am afraid I will be stuck with a lemon once the 14 day trial period is over for me to return it. I found this video online which shows exactly the noise I am hearing. https://youtu.be/AyPzhk3CkIY

Aug 20, 2018 11:14 PM in response to stanleyfromwest dundee

Yo , so i was on a 40 minute conversation with a senior apple advisor this morning and basically he has personally attached himself to my case. He is escalating my problems to the apple engineers and we data captured my computer and i will hear back from him soon.


I think everyone should contact apple and ask to speak to a senior adviser and express how annoyed they are. This clearly is an issue effecting many people.

Aug 26, 2018 10:29 AM in response to Coconut_diary

Can I ask.

Does anybody here that is experiencing this issue use the software Pioneer Rekordbox ?


I have found out that if I open rekordbox and leave it for 20/30 minutes without using it and then come back the laptop starts to crackle. That is one way I am able to recreate the issue.


The software is up to date as well. But I’ve also had this occur without rekordbox being open.

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2018 Macbook Pro 15`Inch Crackling Speakers

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