Black screen and unresponsive touch bar

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Level 1

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Black screen and unresponsive touch bar

I have the brand new 2018 MacBook Pro 15 inc Retina display with touch bar, I bout it 3 weeks ago, and since day one, it’s been put in a sleeve when not being used and is also in a case. I haven’t used it for about 3 days, and I went to use it last night, opened the lid and the screen is just black. The touchpad, keyboard and the touch bar are completely unresponsive. I plugged it in thinking maybe it died, and I heard the chime indicating it was charging, but still, everything was unresponsive. After about 10 mins the computer started to get really hot, which it has never done before. Not really sure what to do or what can be the issue.

Posted on Aug 17, 2018 5:17 AM

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Answer 1

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leroydouglas

Community+ 2024

Level 10

183,774 points

Aug 17, 2018 10:34 AM in response to Awern147

Try resetting the SMC http://support.apple.com/kb/ht3964

1 Choose Apple menu > Shut Down.

2 After your Mac shuts down, press Shift-Control-Option on the left side of the built-in keyboard, then press the power button at the same time. Hold these keys and the power button for 10 seconds.

3 If you have a MacBook Pro with Touch ID, the Touch ID button is also the power button.

4 Release all keys.

5 Press the power button again to turn on your Mac.

Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379

1. Shut down the computer.

2. Locate the following keys on the keyboard: Command, Option, P, and R. You will need to hold these keys down simultaneously in step 4.

3. Press and hold the Command-Option-P-R keys.

4. Turn on the computer.

5. Hold the keys down until the computer restarts and you hear the startup sound for the second time.

6. Release the keys.

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Black screen and unresponsive touch bar

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