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My Macbook Pro 2020 screen went black with the cursor still working. The touch bar if off and I think the keyboard is unresponsive as well. I tried most of the actions advised online but none of them seem to work, mostly because the keyboard isnt responding. Like resetting my NVRAM or restarting the computer. I even waited till the battery is out of juice so when I replug it it automatically brings out the apple logo but did not work either.
Hi, and Happy New Year.
Following document could help your issue.
If your Mac starts up to a blank screen - Apple Support
If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail AppleStore is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Hi, and Happy New Year.
Following document could help your issue.
If your Mac starts up to a blank screen - Apple Support
If it doesn't help, contact Apple Support or make Genius Bar reservation if your local retail AppleStore is open or find opened local Apple Authorized Service Provider to be examined your MacBook Pro there.
Genius Bar Reservation and Apple Support Options - Apple
Apple - Find Locations - Location Selector
Black screen of death
