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Cannot cancel the subscription

iphone se, iOS 11.

I subscribed to the down app, got one week of free trial. After using it for one day I canceled subscription and deleted the app. Then it showed up in my subscription list as payment due and doesn’t allow me to download new apps or update the old ones.

What could I do with that?

help pleaseUser uploaded file

Posted on Aug 17, 2018 12:16 PM

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Question marked as Best reply

Posted on Aug 17, 2018 12:21 PM

See this support guide;

If your payment method is declined, or you have a billing issue in the App Store or iTunes Store - Apple Support


If you get no help, contact iTunes Store Support team and explain your problem. Fill out and send this form:

iTunes Store - Contact Us - Apple Support


Regards

Giulio

3 replies

Cannot cancel the subscription

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