I can’t log into my Apple ID. I have the right password because I just reset it but when I try to log in it disappears and then I press sign in again and it does the same thing.

Apple id

Posted on Aug 17, 2018 9:21 PM

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Posted on Sep 16, 2019 1:55 PM

I FIGURED IT OUT!!! I had the same problem basically my MAC computer refused to log into iTunes or iCloud because it didn't believe it was me even after repeatedly putting in the correct password and changing the password. It kept sending verification codes to my iPhone but not giving me a place to plug them into my computer for iTunes or iCloud.


What finally worked was I plugged in my new password (ABC) and the verification code (123) right after it ABC123. this at least made one of the iTunes windows stop angrily popping up. I then went to my toolbar at the top Apple>System Preferences>Internet Accounts>iCloud>password. then I plugged in my new password (ABC). It then asked for my verification code and PRESTO!!! it finally worked and logged me into all the iCloud related systems on my MAC.


if this doesn't quite work for you try also Apple>System Preferences>iCloud>Account Details and plug in your password there as well and then maybe it will log you in.


basically, it is super frustrating and I wish that iTunes would have just let me plug in my stupid verification code and I wouldn't have been in this mess in the first place. Because I am positive I was always plugging in my correct password, it just refused to accept it because it couldn't verify my identity.

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Question marked as Top-ranking reply

Sep 16, 2019 1:55 PM in response to makaylafrombastrop

I FIGURED IT OUT!!! I had the same problem basically my MAC computer refused to log into iTunes or iCloud because it didn't believe it was me even after repeatedly putting in the correct password and changing the password. It kept sending verification codes to my iPhone but not giving me a place to plug them into my computer for iTunes or iCloud.


What finally worked was I plugged in my new password (ABC) and the verification code (123) right after it ABC123. this at least made one of the iTunes windows stop angrily popping up. I then went to my toolbar at the top Apple>System Preferences>Internet Accounts>iCloud>password. then I plugged in my new password (ABC). It then asked for my verification code and PRESTO!!! it finally worked and logged me into all the iCloud related systems on my MAC.


if this doesn't quite work for you try also Apple>System Preferences>iCloud>Account Details and plug in your password there as well and then maybe it will log you in.


basically, it is super frustrating and I wish that iTunes would have just let me plug in my stupid verification code and I wouldn't have been in this mess in the first place. Because I am positive I was always plugging in my correct password, it just refused to accept it because it couldn't verify my identity.

Feb 29, 2020 12:55 PM in response to kdvanwinkle

Hi, so this is totally unscientific, but I was having this same problem on my iMac. iTunes was requiring me to sign in with my Apple ID and Password. I confirmed I was entering the correct combination. The log in box would vanish for a second and then pop right back up. The rest of iTunes was frozen, but I could see from the Account drop down (all greyed out) that I appeared to be logged in. I "fixed" it this way:

  1. Force quit the iTunes application. Hit the Apple icon in the top left, select Force Quit, and the select iTunes from the pop up box.
  2. Open iTunes. Got the Sign in pop up box again.
  3. Hit Cancel on the Pop Up Box three times.

That was it, the Sign In pop up box never came back and iTunes seems to be working just fine.

May 25, 2019 12:22 AM in response to ShresthaRyan

Have you tried : If you forgot your Apple ID - Apple Support ?


Or, and if you were the original purchaser of the phone (i.e. it’s not second-hand), you could try going to an Apple Store (make a Genius Bar appointment if you do) or try contacting iTunes Support online (https://www.apple.com/emea/support/itunes/contact.html) and see if they can remove the phone from the account - they are likely to want to see proof of ownership before they might help e.g. original receipt with the serial number on it

Oct 9, 2019 9:15 PM in response to vanessasanquiz

Hi there,


I contacted with Apple Support about this problem, then they gave me some solutions and i followed THEIR step by step including updade my iphone version up to date and restored my iphone with back up data. It did not work. I still had the same problem.


After 2 weeks, finally they found out my problem and they said that my data was unsuitable with my iphone, so I 'd better restore my iphone without back up data that meant i would accept to loose all my data. I set up as a new iphone and it worked.


It is a great way if you coppy your photos or something important to you via your laptop. :D


i DONT know whether it works for your case or not! Just give it try and good luck! :D


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I can’t log into my Apple ID. I have the right password because I just reset it but when I try to log in it disappears and then I press sign in again and it does the same thing.

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