Problem with Printer & High Sierra

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Level 1

6 points

Problem with Printer & High Sierra

Ok, help... I've been having an issue with the combination of Mac OS and printing to our printer (Fuji Xerox Docucentre 2020) since we have had it which is around 12 months.

I have the same issue on my newest computer (MacBook Pro 13"), my Old laptop (MacBook Air circa 2013) and Desktop iMac Pro (similar age to the MacBook Air). All are running the latest Mac OS (High Siera 10.13.16) and I have updated the driver from Fuji Xerox's website downloading the latest driver which is listed as 1.6 on their website.

However, when I have the printer in settings, it does still come up with the driver as "FX DocuCentre SC2020 v1.2" rather than listing it as 1.6 which I find odd. I have clicked on the 'use' field to look for the 1.6 driver but it does not appear in the list. Does anyone know how to manually locate the 1.6 driver which should be available?

The issue which has caused me to look for a new driver is;

We have 2 x document trays in the printer - tray 1 x is set up for A3 with the paper loaded in a landscape orientation, and tray 2 x is set up for A4 with the paper loaded in portrait position with 2 x stacks of paper side by side (only one of which feeds into the printer though).

When I print from my Mac, it seems to be sending the paper through in portrait formatting, but rotated 90 degrees and so the printer is printing it out on the A3 paper from tray 1 (not scaled up to A3 size). If I force the printer to use tray 2 through the print dialogue box, it prompts on the printer to load the A4 paper into landscape position to print & won't print it out. If we change the layout in the tray to feed the paper through from landscape position, it does successfully print, but then we have the problem that the printer doesn't print faxes out properly!

All the windows machines print onto it with no problems. I have gone through all the dialogue boxes in all the printer settings I can find and can't seem to solve this issue.

MacBook Pro (13-inch, 2018, 4 TBT3), macOS High Sierra (10.13.6)

Posted on Aug 18, 2018 11:41 PM

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Answer 1

Top-ranking reply

mokohdesign

Level 1

4 points

Oct 13, 2018 5:34 PM in response to mokohdesign

Hi there, if anyone else is having issues with this I thought I’d post this..

After trawling through the 322 page sc2020 user manual I found this on page 311 in the appendix..

Paper Orientation for Mac OS
When using Mac OS X, place the paper in landscape orientation in the device regardless of the orientation of the image on the document

Very strange, anyway I found a workaround..

Install Gutenprint - use the 'Generic PCL Color Laser - CUPS

+Gutenprint v5.2.14 driver' instead of the sc2020 driver.

Key is changing the PCL settings on the actual SC2020 printer -
goto.. Machine Status/Tools/Admin Settings/PCL - page 4 - Output
Color - change from Black and White to Color.

Now, while this works, its not going to offer you all the settings the xerox driver offers, like paper thickness, etc, but at least you can print A4 portrait.. I’m still fiddling with other print settings using the pcl driver..

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Answer 2

Old Toad

Level 10

216,722 points

Sep 21, 2018 11:10 AM in response to riotaylor

Did you try the following: macOS Sierra: Reset the printing system - Apple Support. If not do so.

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Answer 3

Old Toad

Level 10

216,722 points

Aug 19, 2018 11:55 AM in response to Enobar

According to this Apple document, Printer and scanner software for macOS High Sierra, Sierra, El Capitan, Yosemite, and Mavericks - Apple Support, your printer is supported.

Therefore, the driver that Eau Rouge pointed you to should work. Keep us updated.

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Answer 4

Eau Rouge

Level 8

42,662 points

Aug 21, 2018 10:12 PM in response to Enobar

Well the file I directed you to on the Xerox US site is to be installed on the printer as I have mentioned before. At this point you should really be asking Fuji Xerox. You have downloaded and installed the latest printer driver, and the firmware upgrade, there is not much more we can do here, so getting in touch with Fuji Xerox should be the next port of call.

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Answer 5

Eau Rouge

Level 8

42,662 points

Aug 19, 2018 12:21 AM in response to Enobar

First of all try this, Xerox Printer Drivers v4.1 OS X once downloaded double-click to install.

On the Fuji Xerox site there seems to be only a firmware update for the printer.

http://www.support.xerox.com/support/docucentre-sc2020/downloads/enus.html?opera tingSystem=macOS10_13&fileLanguage=en_GB

This needs to be installed on the printer rather than the Mac.

see the following image, if it is difficult to read then just click and drag the image to your Desktop and then open in Preview.

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Answer 6

Enobar Author

Level 1

6 points

Aug 21, 2018 7:42 PM in response to Old Toad

I don't know what I'm doing wrong here... I deleted my printer, downloaded the driver, installed it to the default location and then added the printer again, but it still comes up with the v1.2 driver, not the newer one. Why won't it update the driver??

Also after taking those screen shots I had a though and deleted all the other Fuji Xerox printers, wondering if they were some how stopping the system from changing the driver, but I again added the Printer and it picked up the same v1.2 driver.

Also frustratingly, I've downloaded the new firmware but can't work out how to update it on the machine. According to the documentation there is a firmware update tool available from the website but I can't find it.... 😕

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Answer 7

Enobar Author

Level 1

6 points

Aug 21, 2018 7:53 PM in response to Enobar

Edit: I took a closer look at the downloaded files for the firmware update and found the .exe file & successfully updated the firmware. Still have the driver issue and still have the printing issue

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Answer 8

Enobar Author

Level 1

6 points

Aug 21, 2018 9:14 PM in response to Eau Rouge

Yes I understand, I used the firmware updater executable to update the Machine's firmware, not just the driver on the server. Surprisingly, the printer doesn't have a USB port which is how I was expecting to update it, but the firmware updater updated the firmware through the IP address.

I have tried to select the software and manually choose v1.6 but it does not appear in the list. I put into the search box "FX" and looked for it through all the other Fuji Xerox drivers, and I even put 1.6 in to look for any driver version 1.6, but can't see it there. I clicked "other" and tried to locate the driver but didn't really know where to look... I went through the screenshots attached... the only files which were selectable seemed to be ~2015 when they were last updated.

I tried through the Xerox folder rather than Fuji Xerox since the package I downloaded from your link is from the Xerox site rather than Fuji Xerox , and there is a file called "commandtoxbds" in the Filters folder which is selectable, but I don't know if that is the printer driver? I can also select "XeroxFeatures.plugin" in the PDEs subfolder in the Xerox folder but again don't know if that is the correct file.

Screenshots:

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Answer 9

Enobar Author

Level 1

6 points

Aug 21, 2018 11:07 PM in response to Eau Rouge

Yes I probably will need to go to Fuji Xerox. Does it seem normal to you though that the driver version number won't change when I am installing updated drivers? That is the bit that I can't understand and why I have been pursuing a MacOS solution rather than Fuji. It seems like MacOS is not accepting a new driver for some reason..

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Answer 10

Sep 21, 2018 12:21 AM in response to Enobar

I am using a Canon PIXMA MG2470 printer. i am unable to print from it because of my MacBook shows printer offline status. i install the driver on my MacBook but when i try to print from it, it shows that "printer is offline". But the printer is on still shows the offline status. Than i visit canon printer offline for the solution. The issue is solved but now from 2 days still the same issue arises. what to do now? the screenshot is attached with it.

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Answer 11

Oct 12, 2018 6:17 PM in response to Enobar

Hi Enobar - did you manage to sort this? I have 2 x sc2020s and it's driving me nuts. I can't print portrait A4 - it always asks for landscape? Tried everything - reinstalling drivers - different macs - different os 10.10, 10.11 and 10.13. Only way I can print portrait is using the generic pcl driver - but that only prints black and white..

Cheers

Andy

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Answer 12

dialabrain

Level 10

136,739 points

Aug 21, 2018 8:02 PM in response to Enobar

Any file that ends in .exe is a Windows executable file which won't run on a Mac. Did you install it in Windows?

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Answer 13

Enobar Author

Level 1

6 points

Aug 22, 2018 12:08 AM in response to Eau Rouge

Yeah I found that and tried it out, but to no avail. I've now emailed it all off to Fuji Xerox web support, so hopefully they have some answers.

Thanks for your help anyway.

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Answer 14

Enobar Author

Level 1

6 points

Aug 19, 2018 2:28 AM in response to Eau Rouge

Interesting... I didn't look through the US Xerox site to see if it differed from the Australian one, but that firmware update doesn't appear on the Aussie Fuji Xerox site.. (Also interesting is that on the US website they still spell Centre in DocuCentre the Aus/English way instead of the American "Center"... just an observation)

I've left work now, but I'll give the firmware update a go when I'm back on Tuesday. I downloaded and installed the Fuji Drivers you linked too as well..

Fingers crossed it works - thanks for the assistance!

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Answer 15

Eau Rouge

Level 8

42,662 points

Aug 21, 2018 8:19 PM in response to Enobar

The firmware update needs to be applied to the ROM on the printer itself not on a computer attached to it. See the screenshot I posted earlier.

Also from a screenshot you posted earlier did you try choosing Select Software or even Other to navigate to the 1.6 version.

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Problem with Printer & High Sierra

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