Bug on apple support site, where to report?

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Level 1

9 points

Bug on apple support site, where to report?

Hello!

If you visit the Apple Support site, choose a product, and then try to get Apple Support, there seems to be a bug which makes it impossible for you to understand what the page says.

Steps to reproduce:

1. Go to Apple Support (Official Apple Support)

2. Choose a product (say Mac)

3. Scroll down, and towards the end click on the link "Contact Apple Support".

After that, all the support pages seem to have this problem where the html preview seems to contain an error which replaces the intended text (pictures included at the end of the post).

As I continue choosing options, the same error keeps replacing more and more important text, till I reach the chat page where everything is covered with errors. I'm simply not able to contact Apple Support. I'm using Google Chrome 68 on macOS High Sierra.

How do I report this bug considering that I am not able to access Apple Support? Also, if apple officials are seeing this, could this issue please be resolved ASAP?

Mac mini (Late 2014), macOS High Sierra (10.13.2), Using Google Chrome 68.

Posted on Aug 19, 2018 3:10 AM

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Answer 1

Top-ranking reply

ChitlinsCC

Level 7

21,216 points

Aug 19, 2018 9:08 AM in response to ashish36

furthermore, this is NOT an issue with which the Hosts can actually help much -

this is the avenue for reporting problems that encounter with anything OUTSIDE of the Communities

Contact Us - Website Feedback - Apple

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Answer 2

Aug 19, 2018 3:49 AM in response to ashish36

I've alerted the Hosts to your post and asked if they can pass it on.

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Answer 3

ChitlinsCC

Level 7

21,216 points

Aug 21, 2018 7:08 AM in response to ashish36

The "cached" version of the page was loading each time until you cleared it

Happy happy joy joy 😀

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Answer 4

ChitlinsCC

Level 7

21,216 points

Aug 21, 2018 5:55 AM in response to ashish36

Firefox 56.0.2, Windows 10, Dell notebook

From the USA

If you are still experiencing this, I recommend clearing cache (only) first - then a more scorched Earth clearing if that does not fix it

How to Delete Mac Web Browsing History: Safari, Chrome, Firefox, Opera - Macworld UK

https://www.macworld.co.uk/how-to/mac-software/delete-browsing-history-mac-36756 51/

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Answer 5

ashish36 Author

Level 1

9 points

Aug 21, 2018 5:55 AM in response to ChitlinsCC

Huh, sweet! The problem still existed, but clearing cache solve it. Thanks!

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Answer 6

ashish36 Author

Level 1

9 points

Aug 19, 2018 9:31 PM in response to ChitlinsCC

Huh, okay. It was never mentioned that these communities can be used for problems only outside of communities. Plus, there even exists a tag named "Using Apple Support Communities". I don't see how this question is off-topic since my main question is where I should report it, and not solve this bug please.

Anyway, that link you've provided seems to be the correct place to report this bug. That solves my problem. Thanks!

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Answer 7

ChitlinsCC

Level 7

21,216 points

Aug 21, 2018 7:21 AM in response to ashish36

Those links are "User Tips" = documents prepared by fellow members, not Apple Support articles

tt2 has a link in the first one that is a Community Site Map - User Tip Links

The "Welcome page" already has a section called "Featured topics" that are User Tips selected by Apple (how they are selected is unknown)

The See all topics link under that section is sorted by latest modification and has a filter for topic title (a new user would knowing what keyword to use is the best gamble)

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