My macbook 2017 shuts down during watching videos( even low quality) or playing games.
Whenever shuts down the only way to open it is smc reset which is recommended by apple help desk.
Attached screen shot, please advise?
shame on you apple, I use windows pcs for several years and never faced such problems in 5 month devices.
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MacBook Pro with Retina display, macOS High Sierra (10.13.6)
Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. If you did not purchase it from Apple then you will need to look to the vendor for service or How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
thank you. is it possible to take my money back?
Apple's money back guarantee is only in effect during the 14 days from the date of purchase.
Shuts down randomly
