Pop-up window: Apple wants to make changes

I repeatedly get a pop-up window saying “Apple want to make changes. Enter your password to allow this.” There is no mention of what is to be changed nor why. I, of course, don’t enter the password and have to close three iterations of the window before it goes away until the next day.

Is this an attempted hack of my computer? IF so, how to delete it from my system?


User uploaded file


Mac Pro (mid 2010), OS X 10.13.5

VIN,MacBook Air (13-inch Mid 2011), macOS High Sierra (10.13.5)

Posted on Aug 19, 2018 4:45 PM

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Posted on Sep 1, 2018 6:04 AM

Check Safari > Preferences > Websites > then the Plug-Ins panel on the bottom left corner. Look and see if you have anything there you don't recognize. I suggest too actually running Malwarebytes and see if it detects it. This one is pretty solid of at least finding a part of a file tied to any form of malware. The wording is definitely off as someone pointed out Apple Vs Finder. It's definitely something installed or piece of something attached to a program or file.

Prior to this happening do you remember if you downloaded or were prompted to update anything that wasn't done directly through the Mac App Store.

107 replies

Sep 6, 2018 2:07 PM in response to QZ9

I also have had this pop-up "Apple wants to make changes". After reading everyone's experience of this problem, I contacted Apple Support. They guided me through the process of changing Safari preferences to turn off pop-ups. They also had me delete extensions that I didn't use or recognize. Both of these were found with the Safari browser open under the "Safari" menu item. The block pop-up setting was a check box under "Security". And the extensions were listed and able to be deleted under "Extensions" in preferences. An article on this is at How to block pop-ups in Safari - Apple Support.

Sep 15, 2018 7:08 PM in response to tammylig

I had same issue. I believe it first appeared when I was reading a news site, perhaps the Washington post, as another poster suggested. It would pop up periodically and it would go away for a while when I hit cancel 3 times. Followed tammylig's advice - except for Malwarebytes. The Plugins panel did have a plug in I did not remember seeing or using in the past, called Widevine something or other. I unchecked it in this plug in panel. But then I used finder to search for the plug in and then trashed it, and emptied the trash. Hopefully, that gets rid of it.

Sep 16, 2018 5:46 PM in response to QZ9

I found the the Tituricsec files as well. I deleted them several weeks ago and have not had the problem since.


After finding this malware, I decided that I should have an AV program. I purchased McAfee Total Protection and installed it on 4 Macs. The scans found ( and quarantined) some additional files that looked suspicious and I deleted them as well.


After a week or so, I began having network problems (Bonjour not working, some Macs not able to ping others, et al). I drove myself crazy looking at router and firewall configurations, but I couldn't solve the problems. Today, on a whim, I decided to uninstall McAfee on all 4 Macs. I don't understand why, but all my network problems magically disappeared! It doesn't make sense. I can't prove that McAfee was the culprit, but I'm not going to recommend it to anyone after this experience.


David Krause

Sep 16, 2018 7:10 PM in response to David Allan Krause

It doesn't make sense.


Sure it does. Don't run McAfee. Just another example of why people don't recommend running antivirus software on the mac.


Simple put, Apple attempts to provide all the malware detection and removal you need in Mac OS X.


"Effective defenses against malware and other threats" by John Galt

https://discussions.apple.com/docs/DOC-8841


"Avoid phishing emails, fake 'virus' alerts, phony support calls, and other scams"

https://support.apple.com/en-ca/HT204759


"MalwareBytes Anti-Malware for Mac Removes adware and malware Revives your Mac." MalwareBytes has a more restrictive filter for adware than Apple. MalwareBytes has come to be accepted as the only malware detector you should consider. For those pestered by browser attacks consider MalwareBytes.

https://www.malwarebytes.org/antimalware/mac/

etrecheck

Run etrecheck. The first five runs are free. Provided a report on your machines hardware and software. Great for diagnosing your system. Click on the download link at the bottom of the screen.

http://etrecheck.com/

Sep 21, 2018 2:05 PM in response to QZ9

Those "Tituricsec" files look like they probably belong to something that we call Adware.OperatorMac at Malwarebytes. I'm guessing that's what they were detected as. If so, this isn't true malware, in the sense that it's doing malicious things to you. It's adware, which does things like inject ads in your browser, or change your search engine.


I'll be interested to hear if removing those files cured the problem. We haven't seen this particular behavior, but we have seen new variants of OperatorMac circulating lately. It's possible this behavior only happens after it has been installed for a while.

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