This accessory is not supported by this iphone

Thanks... but as I mentioned in my original post - I have already checked/cleaned contacts to ensure that this is not the issue.

I am 99% certain that Apple have disabled the device for some reason, but as it's branded as "Made for iPhone", I fail to understand why this would be the case.

It didn’t occur immediately after an iOS update, however it occurred on my work iPhone SE one day in one dock, and then in my personal iPhone 7 a couple of days later on the other. If that isn’t strange, and doesn’t sound like a change on the devices, I don’t know what does.

So... I could well be wrong... but it seems very, very odd to me.

To be fair, I don’t know that. And I’m not usually one to take a poke at Apple or anyone else unnecessarily. However, it’s very odd that it happened out of the blue on one phone and then another a few days later. Plus I checked an iPad Air - same problem.

I’m hoping someone might have another explanation, or that Apple made a mistake, but that either way I can get to a resolution and be able to use the docks again for charging my phones.

Hi Deggie,

I must apologise. I'm sorry!

Thank you for your determination in getting me to thoroughly clean the relevant connectors. I have now done this (against my previous beliefs), and all three devices now appear to work without issue.

I also apologise to Apple for accusing them unjustly.

I was under the impression that the various devices were sufficiently clean. I think I must have had some muck in one device which I've then managed to transfer to both docks, and to multiple devices. Cleaning all contacts and ports with an alcohol soaked glasses cleaner tissue appears to have solved the issue... Thank you again for your perseverence in getting me to do what I really should have done in the first place with the first response on this thread.

I hope others can learn from my blinkered view on this!

I was working on a clearly inaccurate assumption that there was some kind of list which was dynamically updated by apple for preventing certain non-apple devices from working. If this were true (and I wouldn't blame them per se), then that would potentially have caused the issue I was experiencing. Clearly, whether true or not - my issue was simply dirt in or on one of the contacts causing a failure of proper connection!

Thank you again.

Nic.

EDIT: P.S. I forgot to mention - I usually update to the latest iOS on all my devices quite promptly, as I'm usually eager to get any new features, and certainly keen to ensure security updates are implemented in a timely manner.

I put the "solved" on the wrong post! Clearly not my best day! Can I correct this, do you know?