Printer - Issue (%!PS-Abobe-3.0)

Just to check, you got the latest driver here?

http://support.ricoh.com/bb/html/dr_ut_e/rc3/model/mp171/mp171.htm

What you're getting is a jumbled attempt at PostScript output. We used to have an HP 5000N that did the same thing when printing out of Quark XPress. The fix was to change the default output setting in Quark from binary to ASCII. Then it would print as expected.

I'd be surprised if you had that kind of option out of Office 365, though.

Sometimes, just changing how the Mac talks to the printer can fix issues like this. Add the printer again. If it has a choice for Bonjour, use that. You could also try IPP rather than LDP.

I didn't understand, how can I change output format. I guess you meant change printer settings?

Yes, if you have such an option in the print settings. I doubt very much though that you will find such a thing there.

IPP doesn't work, it shows a connection error and documents just stick in queue, without printing.

Okay, so we know that doesn't work. Did you try a Bonjour connection rather than LDP? Go to the System Preferences and click on Printers & Scanners. Do you see the Ricoh with a choice for Bonjour, such as our Lexmark in this example?

If you can set up a print connection that way, add it alongside the one you already have. Tack something onto the Name: field so you know which is which when you go to print something. Such as here, I could change the name to Lexmark MX410de Bonjour before clicking Add.

The problem actually may be the manufacturer's drivers. For our Xerox 7500DT, some apps would not print using the drivers from Xerox's own site. You'd click print, the app would appear to send something, but nothing would ever appear in the queue and print. We ended up removing Xerox's drivers and installing Apple's. Which are really Xerox's drivers with whatever modifications Apple made. Those worked. Yes, they were also a lower version number than the ones on Xerox's site, but working was far more important than a number.

There isn't much on this issue noted online. Ricoh's own troubleshooting says this:

Problem: Lines of garbled or unwanted alphanumeric characters appear.

Cause: An incorrect printer language might have been selected.

Solution: Select the correct printer driver and print the file again.

Not very helpful. One other thing I can think of is to use the PCL5 or PCL6 driver rather than PostScript.

Success! 🙂