bought my daughter an iPad Pro for grad school but when she tries to launch the course, she gets a note to install “articulate“ app, which she did but they still won’t play. They do play on desktop and laptop however. Her school’s IT plus the Apple store have no idea why. Anyone out there have a clue?
If the IT staff at the school can't help you, I would contact the app developer for suggestions since it seems to work on other devices.
Hi - thanks, yes, that’s what I told her to do, but they said they had no idea why it wouldn’t work (personally I think it’s likely an older module and not written with mobile configuration.) Apple support on the phone couldn’t help so she went back into the store, and they couldn’t either. She can’t afford to fall behind and so I guess she will return it and buy her MacBook Air. I’m just disappointed and surprised that they told her the iPad Pro would do everything she needed for now (giving her time to save for a laptop.) I’m not a huge tech person, and even I know that some things need to be configured differently to view on a mobile device. She wasted days on this (and so did I) but the pace is unrelenting for her and she is hundreds of pages and hours of video behind. Personally I have an iPad Pro and a monster desktop Mac (I’m an artist) and have always been so pleased with the support, but anywhere else, it depends who you ask!
If you contacted the app developer and they did not know why it wasn’t working, then, as you said, she will have to use a device where it does work. An unfortunate situation.
iPad Pro will not play e-course videos
