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Apple TV 4K Having Network Connection Problems

My Apple TV 4K has difficulty connecting to my wireless network. I get an error message saying that the network connection is lost 2-3 times an hour, and sometimes it won't connect at all. When streaming video on different apps the video will freeze and and the in app error messages say 'no network connection' or something to that effect.


I have a newish NetGear dual-band router and was connecting to the 2.4 ghz frequency. I read some things in other forums and some suggested switching to the 5 ghz frequency. I tried that today, and so far so good. Just noticed that many people seem to having this problem, is there a fix out there other than just using a 5 ghz wifi network?

Apple TV 4K, iOS 11.4.1, NetGear 12 Dual Band Router

Posted on Aug 27, 2018 7:53 AM

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Question marked as Top-ranking reply

Posted on Aug 27, 2018 8:43 AM

There may be more routers using the 2.4 GHz band in your area than using the 5 GHz band, so finding a relatively empty channel with little interference is much easier. The 5 GHz band also often has more bandwidth, so you might see higher transfer speeds on that band.


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Intermittent problems are often a result of interference. Interference can be caused by other wifi networks in the neighborhood or from many household electrical items.


You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighboring networks so that you can avoid them, but iStumbler will not see household items that cause interference.


Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate (which may help where interference is present. You might also try moving the Apple TV away from other electrical equipment.


There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software or from device to device, so just because it worked before or works with a different device doesn’t exclude interference as a problem.


The following article(s) may help you.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support

Potential sources of Wi-Fi and Bluetooth interference - Apple Support

Check for Wi-Fi issues using your Mac - Apple Support


You may also find some help on this page, where Winston has collected some of the more unusual solutions to network issues.

Similar questions

1 reply
Question marked as Top-ranking reply

Aug 27, 2018 8:43 AM in response to Jeremyb08

There may be more routers using the 2.4 GHz band in your area than using the 5 GHz band, so finding a relatively empty channel with little interference is much easier. The 5 GHz band also often has more bandwidth, so you might see higher transfer speeds on that band.


--

Intermittent problems are often a result of interference. Interference can be caused by other wifi networks in the neighborhood or from many household electrical items.


You can download and install iStumbler (NetStumbler for windows users) to help you see which channels are used by neighboring networks so that you can avoid them, but iStumbler will not see household items that cause interference.


Refer to your router manual for instructions on changing your wifi channel or adjusting your multicast rate (which may help where interference is present. You might also try moving the Apple TV away from other electrical equipment.


There are other types of problems that can affect networks, but this is by far the most common, hence worth mentioning first. Networks that have inherent issues can be seen to work differently with different versions of the same software or from device to device, so just because it worked before or works with a different device doesn’t exclude interference as a problem.


The following article(s) may help you.

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network - Apple Support

Recommended settings for Wi-Fi routers and access points - Apple Support

Potential sources of Wi-Fi and Bluetooth interference - Apple Support

Check for Wi-Fi issues using your Mac - Apple Support


You may also find some help on this page, where Winston has collected some of the more unusual solutions to network issues.

Apple TV 4K Having Network Connection Problems

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