Two Factor Authentication Not Working

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Level 1

6 points

Two Factor Authentication Not Working

I am trying to log in to my iCloud on my browser of a new laptop (PC). Every time I try I am prompted to enter a two factor authentication code, and every time I receive a code on my iPhone. I enter the code correctly every time, and then I note that I want to trust the browser. Then I briefly see a "Authentication Failed" note pop up before the page refreshes to the iCloud sign in page and the process repeats itself. I am unable to log in even to turn off two factor authentication. I am confused as to how I should proceed.

Regards,

John

Posted on Aug 27, 2018 7:47 PM

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Answer 1

Aug 27, 2018 7:58 PM in response to j.d.mason

Try opening iCloud.com and logging in from another browser. This should work.

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Answer 2

j.d.mason Author

Level 1

6 points

Aug 28, 2018 7:27 AM in response to Rayan Moarkech

Hi Rayan,

Thanks for getting back to me. I can log in successfully from another browser on another laptop, but my browser on my personal laptop does not work for some reason. Using another browser doesn't really fix the issue, as I am trying to set up my new laptop such that I can log in using its browser, and also using the default Windows e-Mail client (Outlook). Neither are working at the moment, which really nullifies my ability to use my laptop effectively.

Regards,

John

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Answer 3

j.d.mason Author

Level 1

6 points

Aug 27, 2018 7:50 PM in response to j.d.mason

And now I don't even see the "Failure to Identify" page - it just takes me straight back to the sign-in page after I enter my password, followed by the authentication number. Please advise.

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Two Factor Authentication Not Working

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