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iTunes plays song on repeat, shuffle won’t shuffle. Help!

While on my iTunes listening to music, it used to rotate (shuffle) through my list. Now it plays the same song over and over. Easy to fix except it’s not because there’s no “repeat” button to click it off, and when I click “shuffle”.... it no longer lights up and only shuffles once, then back to playing song repeatedly. My iTunes music worked great until a couple of weeks ago. Help!!

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Posted on Aug 29, 2018 9:20 AM

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Posted on Aug 31, 2018 8:10 AM

The UI is not very intuitive, but here's what you need to do:


  1. Get the Music app to display the Now Playing screen with the large artwork (e.g. in your top picture tap on Cancel to get back to Now Playing).
  2. Gently press and slide the artwork up to reveal the Shuffle and Repeat icons as seen below.

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iTunes plays song on repeat, shuffle won’t shuffle. Help!

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