Hard Drive Mounting Issues

Hi all,


I was having strange issues saving and writing to my internal hard drive yesterday (1 TB WD drive at 55% storage capacity), so I went out and bought a new one to replace.


Before removing the old drive, I copied all of my files onto an external hard drive. Then, I uninstalled the old hard drive before "unmounting" it on Disk Utility. Upon installing and attempting to boot up Mac OS on the new internal hard drive, the computer can't seem to mount the new hard drive, likely due to the permission settings getting messed up.


I was on the phone with customer support for an hour and a half with no luck. They're forwarding my case to the engineering department to see if there's coding that an squeeze around this issue. While I wait around, unable to do the work that earns my living, for 2-3 business days, I figured the hive mind here may have answers for this.


Specs: MacBook Pro, mid-2012, 2.9 GHz i7 processor

Western Digital HDD, 1 TB 2.5"


Thank you all in advance.

MacBook Pro, macOS High Sierra (10.13.6)

Posted on Aug 30, 2018 2:34 PM

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Question marked as Top-ranking reply

Posted on Aug 30, 2018 2:45 PM

Some WD models do not work on Macs, but WD won't tell you which do work. But they are all going to get to you formatted for Windows. Before you can use them you need to partition and format them. If the drive is already formatted NTFS, then to reformat you will need to use Windows' disk utility to change the format to FAT32. You may be able to do this on your Mac but it may take several tries.


This process will install the original version of macOS that came pre-installed on your Mac when it was new. After it finishes you can upgrade it further to High Sierra - How to download macOS High Sierra.


Internet/Network Recovery of El Capitan or Later on a Clean Disk


If possible back up your files before proceeding.


  1. Restart the computer. Immediately after the chime hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the drive (usually, the out-dented entry) from the side list.
  5. Click on the Erase tab in Disk Utility's main window. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Reinstall OS X and click on the Continue button.


Note:

1. To install the version of OS X that was currently installed use Command-Option-R.

2. To install the original factory version when the computer was new use Command-Option-Shift-R.

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12 replies
Question marked as Top-ranking reply

Aug 30, 2018 2:45 PM in response to TMdrumbum

Some WD models do not work on Macs, but WD won't tell you which do work. But they are all going to get to you formatted for Windows. Before you can use them you need to partition and format them. If the drive is already formatted NTFS, then to reformat you will need to use Windows' disk utility to change the format to FAT32. You may be able to do this on your Mac but it may take several tries.


This process will install the original version of macOS that came pre-installed on your Mac when it was new. After it finishes you can upgrade it further to High Sierra - How to download macOS High Sierra.


Internet/Network Recovery of El Capitan or Later on a Clean Disk


If possible back up your files before proceeding.


  1. Restart the computer. Immediately after the chime hold down the (Command-Option-Shift-R) keys until a globe appears.
  2. The Utility Menu will appear in from 5-20 minutes. Be patient.
  3. Select Disk Utility and click on the Continue button.
  4. When Disk Utility loads select the drive (usually, the out-dented entry) from the side list.
  5. Click on the Erase tab in Disk Utility's main window. A panel will drop down.
  6. Set the partition scheme to GUID.
  7. Set the Format type to APFS (SSDs only) or Mac OS Extended (Journaled.)
  8. Click on the Apply button, then click on the Done button when it activates.
  9. Quit Disk Utility and return to the Utility Menu.
  10. Select Reinstall OS X and click on the Continue button.


Note:

1. To install the version of OS X that was currently installed use Command-Option-R.

2. To install the original factory version when the computer was new use Command-Option-Shift-R.

Aug 30, 2018 3:10 PM in response to TMdrumbum

Open the Terminal in the Utilities’ folder. At the command line enter or paste:


diskutil list


Press Return.


The output will look something like this taken from my machine:


Stevens-iMac:~ skapplin$ diskutil list

/dev/disk0 (internal):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme 251.0 GB disk0

1: EFI EFI 314.6 MB disk0s1

2: Apple_APFS Container disk1 250.7 GB disk0s2


/dev/disk1 (synthesized):

#: TYPE NAME SIZE IDENTIFIER

0: APFS Container Scheme - +250.7 GB disk1

Physical Store disk0s2

1: APFS Volume Macintosh HD 69.4 GB disk1s1

2: APFS Volume Preboot 45.0 MB disk1s2

3: APFS Volume Recovery 512.5 MB disk1s3

4: APFS Volume VM 2.1 GB disk1s4


/dev/disk2 (external, physical):

#: TYPE NAME SIZE IDENTIFIER

0: GUID_partition_scheme *960.2 GB disk2

1: EFI EFI 209.7 MB disk2s1

2: Apple_APFS Container disk4 480.1 GB disk2s2

3: Apple_HFS Sierra 479.1 GB disk2s3

4: Apple_Boot Recovery HD 650.0 MB disk2s4


Identify which disk is your startup disk. This would be a physical disk such as /dev/disk2 shown above. In Terminal's command line enter or paste the following:


diskutil mountDisk /dev/disk2


Press Return.


Check the Desktop to see if the disk is now mounted.

Aug 30, 2018 2:49 PM in response to Kappy

I should have clarified that the drive has failed in every function of Recovery mode. Erase: failed. Format: failed, Partition: failed. Mounting: failed. I tried these steps upwards to ten times. The WD drive shows up in Disk Utility as formatted to Mac OS (Journaled), but it is not accessible when attempting to reinstall Mac OS X due to the drive not being able to mount itself.

Aug 30, 2018 3:06 PM in response to Grant Bennet-Alder

Correct. The external drive functions fine, but it's nearly full capacity now that I've had to back up all my files onto it.


I should also clarify that this external drive does have Time Machine backups stored on it; however, when prompted to select a new disk to copy a Time Machine backup onto for boot-up, the new internal drive does not register/continues to remain unmounted.

Aug 30, 2018 6:46 PM in response to TMdrumbum

OK, thanks. The disk is formatted but not mounted. Did you try using the Mount button?

Install Lion Through Yosemite from Scratch


  1. Open Disk Utility in the Utilities’ folder if it isn't open already.
  2. After Disk Utility loads select the disk2s2 volume (this is the indented entry shown selected in the last image you posted. Click on the Erase button in Disk Utility's main window.
  3. Set the Format type to Mac OS Extended (Journaled.) Click on the Apply button
  4. When the process has completed quit Disk Utility, and return to the Utility Menu.
  5. Select Install OS X and click on the Continue button.


This should fix things for you.

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Hard Drive Mounting Issues

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