Pdfs close when scrolling on MacBook Pro

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Boilers2 Author

Level 1

8 points

Pdfs close when scrolling on MacBook Pro

On my almost four-year-old MacBook Pro running macOS High Sierra v10.13.6, pdfs will:

not scroll either with the arrow or touchpad; or

open a blank page window.

This is not corrected by closing and reopening the pdf.

I have re-installed Adobe Acrobat Reader.

Thank you.

MacBook Pro (Retina, 13-inch,Early 2015), macOS High Sierra (10.13.6)

Posted on Aug 31, 2018 9:10 AM

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Answer 1

chris_g1

Community Specialist

Sep 1, 2018 12:16 PM in response to Boilers2

Hello Boilers2,

Thank you for using Apple Support Communities!

I understand from your post that when opening a PDF you are presented with blank page and cannot scroll with the arrows or touchpad. In a situation like this I recommend testing the issue while in safe mode and a new user account. This will help isolate the cause of the issue. The following articles will provide you with the necessary steps to use safe mode and how to create a test account:

Use safe mode to isolate issues with your Mac - Apple Support

How to test an issue in another user account on your Mac - Apple Support

Best Regards.

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Pdfs close when scrolling on MacBook Pro

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