phantom program eating up memory on macbook pro

Thank you so much! That adware looks like that thing that's causing my problem. That's the monster that keeps showing up in my Activity Monitor. I'll delete it and uninstall the Webroot. Then I'll reboot and, hopefully, all will be well. Thank you for your time!

Thanks! I'll give it go!

Ugh, I am totally guilty of that, as well. I'll check. Running Etrecheck now.

I kept quitting the InstallAgent in the Activity Monitor so EtreCheck would run. That's why it's not in the high usage list.

EtreCheck version: 4.3.6 (4D041)

Report generated: 2018-09-03 11:31:13

Download EtreCheck from https://etrecheck.com

Runtime: 17:35

Performance: Poor

Problem: Computer is too slow

Description:

Phantom program is causing memory pressure to be in the red and slow down my computer.

Major Issues:

Anything that appears on this list needs immediate attention.

No Time Machine backup - Time Machine backup not found.

Unsigned files - There are unsigned software installed that could be adware and should be reviewed.

Poor performance - EtreCheck report took over 10 minutes to run. This is very unusual.

Minor Issues:

These issues do not need immediate attention but they may indicate future problems.

Upgradeable hard drive - This machine’s hard drive could be replaced with an SSD. This would dramatically improve your machine’s performance.

High battery cycle count - Your battery may be losing capacity.

Apps crashing - There have been numerous app crashes.

Apps with heavy CPU usage - There have been numerous cases of apps with heavy CPU usage.

32-bit Apps - This machine has 32-bits apps that may have problems in the future.

Abnormal shutdown - Your machine shut down abnormally.

Hardware Information:

MacBook Pro (13-inch, Mid 2012)

MacBook Pro Model: MacBookPro9,2

1 2.5 GHz Intel Core i5 (i5-3210M) CPU: 2-core

8 GB RAM - At maximum

BANK 0/DIMM0 - 4 GB DDR3 1600 ok

BANK 1/DIMM0 - 4 GB DDR3 1600 ok

Battery: Health = Normal - Cycle count = 1352

Video Information:

Intel HD Graphics 4000 - VRAM: 1536 MB

Color LCD 1280 x 800

Drives:

disk0 - APPLE HDD ST500LM012 500.11 GB (Mechanical)

Internal SATA 3 Gigabit Serial ATA

disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

disk0s2 [Core Storage Container] 499.25 GB

disk1 - Macintosh HD (Journaled HFS+) 498.88 GB

disk0s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB

disk2 - Disk Image 11 MB (Disk Image)

External Disk Image

disk2s1 [Partition Map] 32 KB

disk2s2 - W********************e (HFS+) 10 MB

Mounted Volumes:

disk1 - Macintosh HD 498.88 GB (247.24 GB free)

Journaled HFS+

Mount point: /

disk2s2 - W********************e 10 MB (6 MB free)

HFS+

Mount point: /Volumes/W********************e

Network:

Interface Bluetooth-Modem: Bluetooth DUN

Interface en0: Ethernet

Interface en4: iPhone

Interface fw0: FireWire

Interface en1: Wi-Fi

802.11 a/b/g/n

One IPv4 address

3 IPv6 addresses

Interface en2: Bluetooth PAN

Interface bridge0: Thunderbolt Bridge

iCloud Quota: 102.10 GB available

System Software:

macOS High Sierra 10.13.6 (17G65)

Time since boot: About a day

System Load: 1.47 (1 min ago) 1.62 (5 min ago) 1.70 (15 min ago)

Security:

Unsigned Files:

Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.amazon.music.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music Helper

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist

Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.microsoft.office.licensing.helper.plist

Executable: /Library/PrivilegedHelperTools/com.microsoft.office.licensing.helper

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist

Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.amazon.music.startup.plist

Executable: /Applications/Amazon Music.app/Contents/MacOS/Amazon Music

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchAgents/com.webroot.WRMacApp.plist

Executable: /Applications/Webroot SecureAnywhere.app/Contents/MacOS/Webroot SecureAnywhere

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.skype.skype.shareagent.plist

Executable: /Applications/Skype.app/Contents/Library/LaunchServices/com.skype.skype.shareag ent.bundle/Contents/MacOS/com.skype.skype.shareagent

Details: Exact match found in the whitelist - probably OK

Launchd: /Library/LaunchDaemons/com.webroot.security.mac.plist

Executable: /usr/local/bin/WSDaemon 'Webroot Mac Security Daemon'

Details: Exact match found in the whitelist - probably OK

Launchd: ~/Library/LaunchAgents/com.company.InstallerAgent.plist

Executable: /Users/***/Library/Company/.newoffers/InstallAgent

Details: Executable file is hidden - possibly adware

Safari Extension: Mac Protector

32-bit Applications:

27 32-bit apps

Kernel Extensions:

/Library/Extensions

[Loaded] SecureAnywhere.kext (Webroot Software, Inc., 9.0.8 - SDK 10.9)

System Launch Agents:

System Launch Daemons:

Launch Agents:

Launch Daemons:

User Launch Agents:

User Login Items:

iTunesHelper Application (? - installed 2018-07-10)

(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)

Internet Plug-ins:

WidevineMediaOptimizer: (installed 2014-06-09)

FlashPlayer-10.6: (installed 2018-08-14)

QuickTime Plugin: (installed 2018-07-18)

Flash Player: (installed 2018-08-14)

SharePointBrowserPlugin: (installed 2018-09-02)

AmazonMP3DownloaderPlugin101750: (installed 2013-05-08)

Unity Web Player: (installed 2017-04-13)

Silverlight: (installed 2016-08-01)

JavaAppletPlugin: (installed 2018-01-19)

Safari Extensions:

3rd Party Preference Panes:

Flash Player (installed 2018-07-27)

Java (installed 2018-01-19)

Time Machine:

Time Machine Not Configured!

Top Processes by CPU:

Top Processes by Memory:

Top Processes by Network Use:

Top Processes by Energy Use:

Virtual Memory Information:

Software Installs (past 30 days):

Diagnostics Information (past 7 days):

2018-09-02 12:33:10 Last Shutdown Cause: 3 - Hard shutdown

2018-09-02 11:30:28 InstallAgent CPU (201 times)

InstallAgent

2018-09-02 09:37:04 Steam.app Hang

/Applications/Steam.app

2018-08-29 13:39:40 Steam Helper.app Crash

~/Library/Application Support/Steam/Steam.AppBundle/Steam/Contents/MacOS/Frameworks/Steam Helper.app

2018-08-27 17:37:03 Minecraft.app Crash (9 times)

/Applications/Minecraft.app

End of report