Satechi USB C hub and 2018 MacBook Pro problems

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Level 1

9 points

Satechi USB C hub and 2018 MacBook Pro problems

I purchased a Satechi hub and it's causing all kinds of glitches on my 2018 MacBook Pro.

I asked for a refund or replacement and the company refused to do either I'm highly disappointed with this thing, I wasted my money.

Anybody else having these issues and possibly found a work around or a fix.

The screen picture and mouse movements become very glitchy when I plug the Satechi in.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6), 2018 MacBook Pro 2.9 GHz

Posted on Sep 5, 2018 6:52 PM

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Answer 1

franzPro

Level 1

9 points

Sep 6, 2018 8:08 AM in response to Vingo

Try to restart the Mac in Safe Mode and check if it works correctly. Maybe there are extensions/softwares that disturb the hub.

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Answer 2

dialabrain

Level 10

136,379 points

Sep 6, 2018 8:11 AM in response to Vingo

Well, they make lots of hubs and docks and you didn't mention which one you owned, but if there is firmware in yours that was compatible but isn't now they may not have a method to update the firmware. Unfortunately hardware/software changes can make a third-party obsolete.

Just to clarify, were you saying that all you need to do is plug it into your Mac without any devices plugged into it?

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Answer 3

Vingo Author

Level 1

9 points

Sep 6, 2018 8:03 AM in response to dialabrain

It’s actually about a year old, worked well with my 2017, but no good on 2018. Satechi did not offer any help or provide any updates that might fix this problem. I feel like they said “oh well, too bad, not our problem”

I’m surprised that I’m the only one with this problem. It’s happened on multiple machines, I actually replaced the Mac as Apple couldn’t find any reason why this would happen.

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Answer 4

dialabrain

Level 10

136,379 points

Sep 6, 2018 4:33 AM in response to Vingo

Sorry to hear that. They do have a generous 30 day exchange/return policy. It's actually double Apple's 14 day policy. What devices do you plug into the hub?

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Answer 5

Vingo Author

Level 1

9 points

Sep 6, 2018 5:19 PM in response to franzPro

Thank you but I tried that, I've been on the phone with Apple at least 4 times with this, I've reset the smc, pram, etc....

Done clean install, tried safe mode, 2nd user. I've done it all and nothing stops it from happening.

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Answer 6

dialabrain

Level 10

136,379 points

Sep 6, 2018 1:16 AM in response to Vingo

I have a Satechi hub for my iMac Pro and have no problems with it. You should be talking to Satechi about any problems with their products. https://support.satechi.com/hc/en-us

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Answer 7

Vingo Author

Level 1

9 points

Sep 6, 2018 2:00 AM in response to dialabrain

I did, they said they couldn't help me.

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Answer 8

Vingo Author

Level 1

9 points

Sep 6, 2018 5:23 PM in response to dialabrain

It's the usb-c that came out in 2017, it has 2 usb slots, SD and Micro cards. USB-C slot does not charge computer, I thought it was supposed to charge computer.

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Satechi USB C hub and 2018 MacBook Pro problems

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