Macbook Pro 15" 2015 Graphics Problem

My MacBook Pro 15" 2015 have graphics problem. It starts as a screen tearing and turning screen on and off. It happened when I was just browsing web.

It has been in Apple Store for diagnostics and they just reinstalled OS and said that it hasn’t appeared to them since. They suggested that I shouldn't reinstall OS from TimeMachine Backup. And I didn’t and it still is appearing to me. Im really disappointed with Apple because I need to travel to Apple Store and I had to twice just for diagnostic which didn’t resolve anything.

And I didn’t expected that top of the line MacBook Pro will have this issue just after 2.5 years.

This is my crash report:

Thu Sep
6 18:28:43 2018

*** Panic Report ***

panic(cpu 0 caller 0xffffff7f863e964b): "displayModeDidChange failed: set_display_mode_and_vram failed!

"@/BuildRoot/Library/Caches/com.apple.xbs/Sources/GPUDriversAMD/GPUDriversAMD-1. 68.20/Common/GLKernel/ATI/Accel/AMDAccelDisplayMachine.cpp:321

Backtrace (CPU 0), Frame : Return Address

0xffffff81ef173200 : 0xffffff800346c1c6

0xffffff81ef173250 : 0xffffff8003595274

0xffffff81ef173290 : 0xffffff8003587544

0xffffff81ef173300 : 0xffffff800341e1e0

0xffffff81ef173320 : 0xffffff800346bc3c

0xffffff81ef173450 : 0xffffff800346b9fc

0xffffff81ef1734b0 : 0xffffff7f863e964b

0xffffff81ef1735e0 : 0xffffff7f84489568

0xffffff81ef173610 : 0xffffff7f844aff0e

0xffffff81ef173670 : 0xffffff7f844b64db

0xffffff81ef1736b0 : 0xffffff7f84444a76

0xffffff81ef173760 : 0xffffff7f844319bc

0xffffff81ef1737a0 : 0xffffff7f8443d022

0xffffff81ef1737d0 : 0xffffff7f86afa758

0xffffff81ef1738f0 : 0xffffff7f86afaae8

0xffffff81ef173920 : 0xffffff7f86af9e14

0xffffff81ef173960 : 0xffffff7f86af9a53

0xffffff81ef1739a0 : 0xffffff7f86af1e30

0xffffff81ef173bd0 : 0xffffff7f86af2d79

0xffffff81ef173e00 : 0xffffff7f84432980

0xffffff81ef173e50 : 0xffffff7f844326e8

0xffffff81ef173e80 : 0xffffff7f844390d7

0xffffff81ef173ed0 : 0xffffff8003a99785

0xffffff81ef173f30 : 0xffffff8003a97ef2

0xffffff81ef173f70 : 0xffffff8003a9752c

0xffffff81ef173fa0 : 0xffffff800341d557

Kernel Extensions in backtrace:

com.apple.iokit.IOGraphicsFamily(519.20)[0E507098-E375-39B7-9AE2-AFF2C7A5D961]@0 xffffff7f84428000->0xffffff7f84470fff

dependency: com.apple.iokit.IOPCIFamily(2.9)[AEA4C7F5-CCB0-338B-B471-CF28A9792522]@0xffffff 7f83c94000

com.apple.iokit.IOAcceleratorFamily2(378.26)[AE312652-F3AF-3BFD-AEFF-FE4CCCC33BA 9]@0xffffff7f8447e000->0xffffff7f84516fff

dependency: com.apple.driver.AppleMobileFileIntegrity(1.0.5)[4FAE8181-B0B4-3A30-B0F3-77F48D 2486E5]@0xffffff7f843f8000

dependency: com.apple.iokit.IOSurface(211.15)[37BCC686-AF99-3381-AC4F-E54A347E0F40]@0xfffff f7f8440d000

dependency: com.apple.iokit.IOPCIFamily(2.9)[AEA4C7F5-CCB0-338B-B471-CF28A9792522]@0xffffff 7f83c94000

dependency: com.apple.iokit.IOGraphicsFamily(519.20)[0E507098-E375-39B7-9AE2-AFF2C7A5D961]@ 0xffffff7f84428000

com.apple.kext.AMDRadeonX4000(1.6.8)[3A5B2002-9BF9-36B4-BBC4-15B37FCEAD7B]@0xfff fff7f863e2000->0xffffff7f8689bfff

dependency: com.apple.iokit.IOSurface(211.15)[37BCC686-AF99-3381-AC4F-E54A347E0F40]@0xfffff f7f8440d000

dependency: com.apple.iokit.IOPCIFamily(2.9)[AEA4C7F5-CCB0-338B-B471-CF28A9792522]@0xffffff 7f83c94000

dependency: com.apple.iokit.IOGraphicsFamily(519.20)[0E507098-E375-39B7-9AE2-AFF2C7A5D961]@ 0xffffff7f84428000

dependency: com.apple.iokit.IOAcceleratorFamily2(378.26)[AE312652-F3AF-3BFD-AEFF-FE4CCCC33B A9]@0xffffff7f8447e000

com.apple.kext.AMDFramebuffer(1.6.8)[9684DD2E-CC02-3A7D-B285-F201ABE99887]@0xfff fff7f86ae8000->0xffffff7f86b10fff

dependency: com.apple.iokit.IOACPIFamily(1.4)[95DA39BB-7C39-3742-A2E5-86C555E21D67]@0xfffff f7f8419e000

dependency: com.apple.iokit.IOPCIFamily(2.9)[AEA4C7F5-CCB0-338B-B471-CF28A9792522]@0xffffff 7f83c94000

dependency: com.apple.kext.AMDSupport(1.6.8)[7437A67E-1E39-3A88-B158-DE99F959A0B6]@0xffffff 7f85fc7000

dependency: com.apple.iokit.IOGraphicsFamily(519.20)[0E507098-E375-39B7-9AE2-AFF2C7A5D961]@ 0xffffff7f84428000


BSD process name corresponding to current thread: kernel_task


Mac OS version:

17G65


Kernel version:

Darwin Kernel Version 17.7.0: Thu Jun 21 22:53:14 PDT 2018; root:xnu-4570.71.2~1/RELEASE_X86_64

Kernel UUID: 1AE5ACFD-3B6F-3D74-AD52-31F1430DBC6F

Kernel slide: 0x0000000003200000

Kernel text base: 0xffffff8003400000

__HIB
text base: 0xffffff8003300000

System model name: MacBookPro11,5 (Mac-06F11F11946D27C5)


System uptime in nanoseconds: 15088473368824

last loaded kext at 12606312370134: com.apple.iokit.SCSITaskUserClient 404.30.2 (addr 0xffffff7f87a32000, size 36864)

last unloaded kext at 14937756187217: com.apple.iokit.IOUSBHIDDriver 900.4.1 (addr 0xffffff7f85c8d000, size 40960)

loaded kexts:

org.virtualbox.kext.VBoxNetAdp 5.2.18

org.virtualbox.kext.VBoxNetFlt 5.2.18

org.virtualbox.kext.VBoxUSB 5.2.18

org.virtualbox.kext.VBoxDrv 5.2.18

com.paragon-software.filesystems.ntfs 319.2.15

com.apple.filesystems.smbfs 3.2.3

com.apple.driver.AudioAUUC 1.70

com.apple.driver.AGPM 110.23.37

com.apple.driver.ApplePlatformEnabler 2.7.0d0

com.apple.driver.X86PlatformShim 1.0.0

com.apple.filesystems.autofs 3.0

com.apple.driver.AppleHDA 281.52

com.apple.driver.AppleUpstreamUserClient 3.6.5

com.apple.kext.AMDFramebuffer 1.6.8

com.apple.kext.AMDRadeonX4000 1.6.8

com.apple.driver.AppleGraphicsDevicePolicy 3.20.13

com.apple.AGDCPluginDisplayMetrics 3.20.13

com.apple.driver.AppleHV 1

com.apple.iokit.IOUserEthernet 1.0.1

com.apple.iokit.IOBluetoothSerialManager 6.0.7f10

com.apple.driver.AppleIntelHD5000Graphics 10.3.6

com.apple.driver.pmtelemetry 1

com.apple.Dont_Steal_Mac_OS_X 7.0.0

com.apple.driver.AGDCBacklightControl 3.20.13

com.apple.driver.eficheck 1

com.apple.iokit.BroadcomBluetooth20703USBTransport 6.0.7f10

com.apple.driver.AppleCameraInterface 6.01.2

com.apple.driver.AppleLPC 3.1

com.apple.driver.AppleIntelFramebufferAzul 10.3.6

com.apple.driver.AppleOSXWatchdog 1

com.apple.driver.AppleIntelSlowAdaptiveClocking 4.0.0

com.apple.driver.AppleMuxControl 3.20.13

com.apple.driver.AppleSMCLMU 211

com.apple.kext.AMD7000Controller 1.6.8

com.apple.driver.AppleMCCSControl 1.5.5

com.apple.driver.AppleThunderboltIP 3.1.1

com.apple.driver.AppleTopCaseHIDEventDriver 133

com.apple.driver.AppleUSBTopCaseDriver 133

com.apple.driver.AppleUSBCardReader 439.70.3

com.apple.filesystems.apfs 748.51.0

com.apple.driver.AirPort.BrcmNIC 1241.31.1a9

com.apple.driver.AppleAHCIPort 329.50.2

com.apple.filesystems.hfs.kext 407.50.6

com.apple.AppleFSCompression.AppleFSCompressionTypeDataless 1.0.0d1

com.apple.BootCache 40

com.apple.AppleFSCompression.AppleFSCompressionTypeZlib 1.0.0

com.apple.AppleSystemPolicy 1.0

com.apple.driver.AppleSmartBatteryManager 161.0.0

com.apple.driver.AppleACPIButtons 6.1

com.apple.driver.AppleRTC 2.0

com.apple.driver.AppleHPET 1.8

com.apple.driver.AppleSMBIOS 2.1

com.apple.driver.AppleACPIEC 6.1

com.apple.driver.AppleAPIC 1.7

com.apple.nke.applicationfirewall 183

com.apple.security.TMSafetyNet 8

com.apple.security.quarantine 3

com.apple.iokit.IOUSBUserClient 900.4.1

com.apple.kext.triggers 1.0

com.apple.driver.DspFuncLib 281.52

com.apple.kext.OSvKernDSPLib 526

com.apple.kext.AMDRadeonX4030HWLibs 1.0

com.apple.kext.AMDRadeonX4000HWServices 1.6.8

com.apple.iokit.IOAVBFamily 680.2

com.apple.plugin.IOgPTPPlugin 680.15

com.apple.iokit.IOEthernetAVBController 1.1.0

com.apple.driver.AppleSSE 1.0

com.apple.iokit.IOSerialFamily 11

com.apple.driver.AppleBacklightExpert 1.1.0

com.apple.iokit.IONDRVSupport 519.20

com.apple.AppleGPUWrangler 3.20.13

com.apple.driver.AppleHDAController 281.52

com.apple.iokit.IOHDAFamily 281.52

com.apple.iokit.IOAudioFamily 206.5

com.apple.vecLib.kext 1.2.0

com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerUSBTransport 6.0.7f10

com.apple.iokit.IOBluetoothHostControllerTransport 6.0.7f10

com.apple.iokit.IOAcceleratorFamily2 378.26

com.apple.iokit.IOSurface 211.15

com.apple.iokit.IOSlowAdaptiveClockingFamily 1.0.0

com.apple.driver.AppleGraphicsControl 3.20.13

com.apple.driver.X86PlatformPlugin 1.0.0

com.apple.driver.IOPlatformPluginFamily 6.0.0d8

com.apple.kext.AMDSupport 1.6.8

com.apple.AppleGraphicsDeviceControl 3.20.13

com.apple.driver.AppleSMBusController 1.0.18d1

com.apple.iokit.IOGraphicsFamily 519.20

com.apple.driver.AppleHSBluetoothDriver 133

com.apple.driver.IOBluetoothHIDDriver 6.0.7f10

com.apple.iokit.IOBluetoothFamily 6.0.7f10

com.apple.driver.AppleActuatorDriver 1404.4

com.apple.driver.AppleHIDKeyboard 205

com.apple.driver.AppleMultitouchDriver 1404.4

com.apple.driver.AppleInputDeviceSupport 1404.3

com.apple.driver.usb.IOUSBHostHIDDevice 1.2

com.apple.driver.usb.networking 5.0.0

com.apple.driver.usb.AppleUSBHostCompositeDevice 1.2

com.apple.iokit.IOAHCIBlockStorage 301.40.2

com.apple.iokit.IO80211Family 1200.12.2

com.apple.driver.mDNSOffloadUserClient 1.0.1b8

com.apple.driver.corecapture 1.0.4

com.apple.driver.usb.AppleUSBXHCIPCI 1.2

com.apple.driver.usb.AppleUSBXHCI 1.2

com.apple.iokit.IOAHCIFamily 288

com.apple.filesystems.hfs.encodings.kext 1

com.apple.driver.AppleThunderboltDPInAdapter 5.5.5

com.apple.driver.AppleThunderboltDPAdapterFamily 5.5.5

com.apple.driver.AppleThunderboltPCIDownAdapter 2.1.3

com.apple.driver.AppleThunderboltNHI 4.7.2

com.apple.iokit.IOThunderboltFamily 6.7.8

com.apple.driver.usb.AppleUSBHostPacketFilter 1.0

com.apple.iokit.IOUSBFamily 900.4.1

com.apple.driver.AppleUSBHostMergeProperties 1.2

com.apple.driver.AppleEFINVRAM 2.1

com.apple.driver.AppleEFIRuntime 2.1

com.apple.iokit.IOSMBusFamily 1.1

com.apple.iokit.IOHIDFamily 2.0.0

com.apple.security.sandbox 300.0

com.apple.kext.AppleMatch 1.0.0d1

com.apple.driver.DiskImages 480.60.1

com.apple.driver.AppleFDEKeyStore 28.30

com.apple.driver.AppleEffaceableStorage 1.0

com.apple.driver.AppleKeyStore 2

com.apple.driver.AppleUSBTDM 439.70.3

com.apple.driver.AppleMobileFileIntegrity 1.0.5

com.apple.iokit.IOUSBMassStorageDriver 140.70.2

com.apple.iokit.IOSCSIBlockCommandsDevice 404.30.2

com.apple.iokit.IOSCSIArchitectureModelFamily 404.30.2

com.apple.iokit.IOStorageFamily 2.1

com.apple.driver.AppleCredentialManager 1.0

com.apple.driver.KernelRelayHost 1

com.apple.iokit.IOUSBHostFamily 1.2

com.apple.driver.usb.AppleUSBCommon 1.0

com.apple.driver.AppleBusPowerController 1.0

com.apple.driver.AppleSEPManager 1.0.1

com.apple.driver.IOSlaveProcessor 1

com.apple.iokit.IOReportFamily 31

com.apple.iokit.IOTimeSyncFamily 680.15

com.apple.iokit.IONetworkingFamily 3.4

com.apple.driver.AppleACPIPlatform 6.1

com.apple.driver.AppleSMC 3.1.9

com.apple.iokit.IOPCIFamily 2.9

com.apple.iokit.IOACPIFamily 1.4

com.apple.kec.pthread 1

com.apple.kec.Libm 1

com.apple.kec.corecrypto 1.0


EOF

Model: MacBookPro11,5, BootROM MBP114.0184.B00, 4 processors, Intel Core i7, 2,5 GHz, 16 GB, SMC 2.30f2

Graphics: AMD Radeon R9 M370X, AMD Radeon R9 M370X, PCIe

Graphics: Intel Iris Pro, Intel Iris Pro, Built-In

Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x802C, 0x31364B544631473634485A2D314736453120

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x152), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports

Network Service: Wi-Fi, AirPort, en0

Serial ATA Device: APPLE SSD SM0512G, 500,28 GB

USB Device: USB 3.0 Bus

USB Device: Internal Memory Card Reader

USB Device: Apple Internal Keyboard / Trackpad

USB Device: Bluetooth USB Host Controller

Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

MacBook Pro (Retina, 15-inch, Mid 2015), macOS High Sierra (10.13.6)

Posted on Sep 6, 2018 9:51 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 6, 2018 10:15 AM

It appears, as you suspect, to be a graphics hardware issue. Most likely, defective VRAM. Try running Apple Diagnostics to see if it will uncover anything. It it does not, you should try again to get the Apple Store to resolve this for you. If you elected to purchase the extended AppleCare+ service plan when you got this notebook, it may be covered at no cost if it is determined to be a manufacturing defect.


If possible, I suggest that you run Apple Diagnostics and see if it turns up anything BEFORE you attempt to take it back to the store.

Similar questions

2 replies
Question marked as Top-ranking reply

Sep 6, 2018 10:15 AM in response to Mirec Berki

It appears, as you suspect, to be a graphics hardware issue. Most likely, defective VRAM. Try running Apple Diagnostics to see if it will uncover anything. It it does not, you should try again to get the Apple Store to resolve this for you. If you elected to purchase the extended AppleCare+ service plan when you got this notebook, it may be covered at no cost if it is determined to be a manufacturing defect.


If possible, I suggest that you run Apple Diagnostics and see if it turns up anything BEFORE you attempt to take it back to the store.

Sep 6, 2018 10:13 AM in response to Mirec Berki

To trouble shoot further you can:


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen as certain system caches, dynamic loader cache etc get cleared and

rebuilt. This test will tell you if third party interference; extensions etc are not loaded in safe boot mode.


Test issue in another user (or guest user) account https://support.apple.com/en-us/HT204443

This will tell you if it a universal issue or isolated to your user/admin account.




It appears you have a hardware problem. I would take it straight back to the Apple store.



You can try running the Diagnostic/AHT http://support.apple.com/kb/HT1509

However, not definitive by any means, but may kick out an error code.



In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test and ask specifically for the VST (Video Systems Test)



https://www.apple.com/retail/geniusbar/

https://checkcoverage.apple.com/

https://support.apple.com/my-support

https://support.apple.com/en-lamr/aasp-program


iOS online Genius Bar appointment:

https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Macbook Pro 15" 2015 Graphics Problem

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