Songs Skip like a Scratched CD

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Level 1

20 points

Songs Skip like a Scratched CD

I have been having an issue for over a month where I’m listening to music on Apple Music and the songs skip the way a scratched CD would. I have tried force quitting the app, restarting my iPhone, logging off and logging back in and it has made no difference. It’s getting frustrating when I’m using the phone to play music while I’m entertaining.

Posted on Sep 7, 2018 11:39 PM

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Answer 1

MoonJ.

Community Specialist

Sep 10, 2018 1:39 PM in response to vthebookworm

Hi vthebookworm,

If the skipping is only occurring when listening to Apple Music in the Music app, I would like to have you delete the Music app next. This would remove any related user data and configuration files (including Apple Music downloaded or synced to the iPhone). Once you have reinstalled the Music app from the App Store, the music can be synced back to your iPhone by turning iCloud Music Library on from Settings > Music.

Delete built-in Apple apps on your iOS 11 device or Apple Watch - Apple Support

If you're experiencing skipping audio in multiple apps, or there's no change after deleting and reinstalling the app, the next step would be to reinstall the iOS software on your iPhone. It's a good idea to make a backup of your data first:

How to back up your iPhone, iPad, and iPod touch - Apple Support

While the following resource is for help if you can't update or restore your iPhone, follow these steps to update your iPhone in recovery mode using iTunes. This will attempt to replace the iOS software with a new copy without erasing any data from your device:

If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support

If the behavior continues to occur then I would suggest contacting Apple Support here:

Contact - Official Apple Support

Cheers!

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Answer 2

i_rina

Community Specialist

Sep 10, 2018 6:23 AM in response to vthebookworm

Hi vthebookworm,

Thanks for getting back to us after trying those steps. We'd like to collect a bit more information to help determine how best to proceed from here:

Does this happen with specific song, playlists, artists, or albums?
Is the iPhone connected to headphones or a speaker when the behavior occurs?
Do you have any other devices that you listen to Apple Music on? If so, does the same issue happen?

Take care!

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Answer 3

vthebookworm Author

Level 1

20 points

Sep 10, 2018 1:13 PM in response to i_rina

Thank you for your reply. This happens regardless of the artist/album/song. It happens when I am plugged into my Apple headphone, Bluetooth speaker, my car or just listening to music on its own phone speaker. I have to force quit Apple Music, wait a few minutes and then replay the song. It will work but then after a while it does it again.

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Answer 4

vthebookworm Author

Level 1

20 points

Sep 9, 2018 10:03 PM in response to jeremy_v

Thank you for your suggestion. I have listened both to downloaded and streamed music and it does the same thing.

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Answer 5

jeremy_v

Community Specialist

Sep 9, 2018 4:27 PM in response to vthebookworm

Hello vthebookworm,

Thank you for using Apple Support Communities! I understand that you're encountering playback issues listening to Apple Music on your iPhone. It's important that you're able to listen to music without interruption and you've come to the right place for a resolution.

To help us isolate possible causes, I would like to start by having you download a playlist or album to listen to offline:

Add and download music, shows, and movies from the Apple Music catalog - Apple Support

Specifically, follow the steps in this section:

How to download content to listen to offline

Before you can download content to listen to offline, you need to add it to your Library. Then, in the Music app on your iPhone, iPad, or iPod touch; in iTunes on your Mac or PC; or in the Apple Music app on your Android phone, find the item that you want to download, and follow these steps:

On your iPhone, iPad, iPod touch, or Android phone: Tap Download .

On your Mac or PC: Click Download .

You'll see when the download is complete.

If you have Automatic Downloads turned on, content automatically downloads to your device or computer when you add it to your Library. You won't see or .

If you're able to listen to your downloaded music without interruption, try streaming music using a different Wi-Fi connection. If listening to Apple Music over cellular data, go to Settings > Music > Cellular Data and test if the behavior occurs with High Quality Streaming turned off. Keep us posted with what happens from here.

Cheers!

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Songs Skip like a Scratched CD

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