iPhone 8 Plus aux adapter not working?
Tried it on two different aux cords and a set of headphones and it still cuts out unless held in a certain way. It’s been doing this since I got it
User profile for user:
MoonJ.
User level:
Community Specialist
Hey there, Lindsey!
Welcome to the Apple Support Communities. From your post, I understand that the Lightning to 3.5 mm Headphone Jack adapter isn't functioning properly. Specifically, unless held in a particular way, the audio cuts out. I'm happy to help!
I see you've tested the adapter with two separate auxiliary cables and a pair of headphones, but the issue persists. Since those steps haven't solved the issue, I would recommend taking your iPhone and adapter into an Apple Store or Apple Authorized Service Provider to be inspected. A Genius or Apple-certified technician can determine what the issue is, and how to resolve it. Find locations, get contact information, and set reservations here: Apple - Find Locations .
You can also reach out to Apple Support directly for more information and to review your options: Contact Apple Support .
Cheers.
Welcome to the Apple Support Communities. From your post, I understand that the Lightning to 3.5 mm Headphone Jack adapter isn't functioning properly. Specifically, unless held in a particular way, the audio cuts out. I'm happy to help!
I see you've tested the adapter with two separate auxiliary cables and a pair of headphones, but the issue persists. Since those steps haven't solved the issue, I would recommend taking your iPhone and adapter into an Apple Store or Apple Authorized Service Provider to be inspected. A Genius or Apple-certified technician can determine what the issue is, and how to resolve it. Find locations, get contact information, and set reservations here: Apple - Find Locations .
You can also reach out to Apple Support directly for more information and to review your options: Contact Apple Support .
Cheers.