iMac is suddenly really slow
Hi,
Lately (for the last week maybe) my 6-year-old iMac has been running pretty slow, which it wasn't doing before (it's an old model, for sure, but it was running pretty well, and now all of a sudden it stops, shows the colored ball, and takes a lot of time to open).
The only two things that I can think might've affected the performance are:
1. Recently I tried to install a program and without realizing I opened one of those fake "installers" and said yes to installing some other program I wasn't intending to download, however, I closed the installer as soon as I realized and have now run Malwarebytes, which detected no problem in my Mac.
2. I recently moved to a big city, and took the iMac in my car in its original box. I worry it might've suffered a hit or something which could've hurt the hardware, who knows.
Anyway, this is my EtreCheck report (the only problems I can see are orphan files and then one of the unsigned files, which says is possibly adware, but from the name seems to be the updater for the MEGAsync app, which I've been using without issue for some time now, however, the install date is from TODAY, which makes even less sense because my mac has been running really slowly for about a week now):
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-09-09 15:26:40
Download EtreCheck from https://etrecheck.com
Runtime: 5:12
Performance: Below Average
Problem: Computer is too slow
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup - Time Machine backup not found.
Unsigned files - There are unsigned software installed that could be adware and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Clean up - There are orphan files that could be removed.
Low performance - EtreCheck report took over 5 minutes to run. This is unusual.
32-bit Apps - This machine has 32-bits apps that may have problems in the future.
Abnormal shutdown - Your machine shut down abnormally.
Hardware Information:
iMac (21.5-inch, Late 2012)
iMac Model: iMac13,1
1 2,7 GHz Intel Core i5 (i5-3335S) CPU: 4-core
8 GB RAM - Upgradeable
BANK 0/DIMM0 - 4 GB DDR3 1600 ok
BANK 1/DIMM0 - 4 GB DDR3 1600 ok
Video Information:
NVIDIA GeForce GT 640M - VRAM: 512 MB
iMac 1920 x 1080
Drives:
disk0 - APPLE HDD HTS541010A9E662 1.00 TB (Mechanical)
Internal SATA 3 Gigabit Serial ATA
disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk0s2 - Macintosh HD (Journaled HFS+) 999.35 GB
disk0s3 - Recovery HD [Recovery] 650 MB
Mounted Volumes:
disk0s2 - Macintosh HD 999.35 GB (455.92 GB free)
Journaled HFS+
Mount point: /
Network:
Interface en0: Ethernet
Interface en5: iPhone
Interface en1: Wi-Fi
802.11 a/b/g/n
One IPv4 address
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
System Software:
macOS High Sierra 10.13.3 (17D47)
Time since boot: Less than an hour
System Load: 2.11 (1 min ago) 1.73 (5 min ago) 1.23 (15 min ago)
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: ~/Library/LaunchAgents/com.valvesoftware.steamclean.plist
Executable: ~/Library/Application Support/Steam/SteamApps/steamclean Public
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/PT.updd.plist
Executable: /Library/PrivilegedHelperTools/PT.updd
Details: Exact match found in the whitelist - probably OK
Launchd: ~/Library/LaunchAgents/mega.mac.megaupdater.plist
Executable: /Applications/MEGAsync.app/Contents/MacOS/MEGAupdater
Details: Domain name invalid - possibly adware
32-bit Applications:
10 32-bit apps
Kernel Extensions:
/System/Library/Extensions
[Loaded] SteamInputX.kext (4310.02.31 - SDK 10.8)
System Launch Agents:
| [Not Loaded] | 8 Apple tasks |
| [Loaded] | 176 Apple tasks |
| [Running] | 105 Apple tasks |
| [Other] | One Apple task |
System Launch Daemons:
| [Not Loaded] | 37 Apple tasks |
| [Loaded] | 183 Apple tasks |
| [Running] | 110 Apple tasks |
| [Other] | One Apple task |
Launch Agents:
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-07-18) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.malwarebytes.mbam.frontend.agent.plist (Malwarebytes Corporation - installed 2018-08-06) |
Launch Daemons:
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Running] | com.malwarebytes.mbam.settings.daemon.plist (Malwarebytes Corporation - installed 2018-08-06) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-07-18) |
| [Other] | com.malwarebytes.mbam.rtprotection.daemon.plist (Malwarebytes Corporation - installed 2018-08-06) |
| [Running] | PT.updd.plist (? 0 - installed 2018-03-10) |
| [Loaded] | com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-07-28) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2016-09-10) |
User Launch Agents:
| [Running] | com.spotify.webhelper.plist (Spotify - installed 2018-09-05) |
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | mega.mac.megaupdater.plist (? 0 - installed 2018-09-09) |
| [Loaded] | com.valvesoftware.steamclean.plist (? 0 - installed 2018-09-01) |
| [Other] | launchkeep.cold-turkey.plist (? 0 - installed 2018-01-19) |
| [Other] | com.movavi.converteragent.startup.plist (? 0 - installed 2018-07-04) |
User Login Items:
MEGAsync Application (? - installed 2018-08-15)
(/Applications/MEGAsync.app)
iTunesHelper Application (Apple - installed 2018-02-18)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
AdobePDFViewerNPAPI: (installed 2018-08-17)
QuickTime Plugin: (installed 2018-02-18)
AdobePDFViewer: (installed 2018-08-17)
PepperFlashPlayer: (installed 2018-08-14)
3rd Party Preference Panes:
Flash Player (installed 2018-07-28)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| sandboxd | Apple | 12 | |
| WindowServer | Apple | 5 | |
| kernel_task | Apple | 5 | |
| mds | Apple | 2 | |
| com.apple.iCloudHelper | Apple | 0 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 769 MB | |
| Google Chrome Helper (6) | Google, Inc. | 644 MB | |
| mdworker (19) | Apple | 421 MB | |
| Google Chrome | Google, Inc. | 247 MB | |
| WindowServer | Apple | 197 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| mDNSResponder | Apple | 22 KB | 18 KB | |
| 3 | ? | 16 KB | 5 KB | |
| apsd | Apple | 11 KB | 9 KB | |
| rapportd | Apple | 371 B | 507 B | |
| netbiosd | Apple | 522 B | 354 B |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| WindowServer | Apple | 3 | |
| mds_stores | Apple | 0 | |
| mds | Apple | 0 | |
| usbd | Apple | 0 | |
| Google Chrome Helper (6) | Google, Inc. | 0 |
Virtual Memory Information:
| Available RAM | 3.99 GB |
| Free RAM | 696 MB |
| Used RAM | 4.01 GB |
| Cached files | 3.31 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Adobe Pepper Flash Player | 30.0.0.154 | 2018-08-14 |
| Adobe Acrobat Reader DC (18.011.20058) | 18.011.20058 | 2018-08-17 |
| Gatekeeper Configuration Data | 154 | 2018-09-05 |
| Bitdefender Virus Scanner | 3.11 | 2018-09-09 |
| Malwarebytes for Mac | 1.0 | 2018-09-09 |
Clean up:
~/Library/LaunchAgents/com.movavi.converteragent.startup.plist
'/Applications/Movavi Video Converter 8 Premium.app/Contents/MacOS/ConverterAgent.app'
Executable not found
~/Library/LaunchAgents/launchkeep.cold-turkey.plist
/Applications/Cold Turkey Blocker.app/Contents/MacOS/Cold Turkey Blocker
Executable not found
Diagnostics Information (past 7 days):
2018-09-09 15:17:58 Google Chrome.app Hang
/Applications/Google Chrome.app
2018-09-09 15:01:28 Last Shutdown Cause: 0 - Power loss
2018-09-09 12:34:29 logd Crash (2 times)
/usr/libexec/logd
End of report
iMac, macOS High Sierra (10.13.3), null