2018 MacBook Pro randomly losing WiFi connection

My month-old Mac has randomly started dropping my WiFi connection without any notification. One moment it's working fine, the next I'm offline. According to the WiFi dropdown in the menubar, my machine is behaving as if I had clicked to disconnect from the network; WiFi is on but not connected, all networks that should be in the list of nearby networks are there, and clicking on my network connects back up in under a second and I'm back to working again online... until it drops again anywhere from ten minutes to a few hours later.

This issue started almost immediately after installing "macOS High Sierra 10.13.6 Supplemental Update 2 for MacBook Pro (2018)" from the Mac App Store and is affecting me on any WiFi network I connect to now if I'm connected long enough. It's usually just a minor inconvenience, but if it went down at just the wrong time it could cause serious issues with what I use it for. My 2011 MacBook Pro, also running macOS 10.13.6 but without the update specific to the 2018 model, doesn't have this issue... nor does any other device in the house, including a 2014 MacBook Pro, two 2007 MacBooks, and a 2009 iMac which are also all on the latest versions of macOS that they support. (Same for all the iPhones, iPads, and Apple TVs in the home) It looks like this bug is reserved for those with the latest and greatest portable Macs, so I'm out of luck until a fix comes around.


Does anyone have any ideas as to what may be causing this? I'm pretty sure it's an issue with the recent update; my Mac doesn't have a whole lot on it yet besides Apple apps and Adobe Creative Cloud software, and I don't browse anywhere or download anything from anywhere that could have given me anything unpleasant on my system. I basically treat this thing like a baby, so there seriously shouldn't be any issues with it already. My MacBook Pro and AirPort Extreme are both on the latest software version they have available, and I've troubleshooted both devices.

MacBook Pro (15-inch, 2018), macOS High Sierra (10.13.6), TimBook Pro

Posted on Sep 10, 2018 10:37 PM

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Posted on Apr 11, 2019 2:26 PM

So, after more analysis I found this issue only repeatable when I had ANYTHING plugged into USB-C


This hard to find article explains the problem. https://support.apple.com/en-au/HT201163

If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.


Some Genius decided to put the USB-C ports right next to the WiFi antenna. The noise for a in proximity USB-C device can cause the issues reports. Sounds like a significant design flaw IMHO. Fixed by using a non-apple USBC hub with a longer cable than the apple designed USBC dongle. Also have USBC extension cables on order.

239 replies

Sep 11, 2018 4:07 PM in response to TimsTech

Hello Tim,

Thanks for reaching out to the Apple Support Communities. I understand you've had some issues with the Wi-Fi on your Mac, and I have some information that may help.

It sounds like you've already done a fair bit of troubleshooting. If you have not already, it's a good idea to review the steps in the article below. This will help isolate and may resolve the issue.

How to troubleshoot Wi-Fi connectivity - Apple Support

If the behavior persists or you run into any trouble, please reach out again.
​Best Regards.

Sep 28, 2018 1:43 PM in response to TimsTech

I have this same problem on the same model MacBook Pro, but I have not yet installed "macOS High Sierra 10.13.6 Supplemental Update 2 for MacBook Pro (2018)". That update still shows as waiting to be installed in the App Store.


So, at least for me, that update is not the cause of the problem.


The problem for me is infrequent, say 1-2 times per week. It has also happened on different networks in different locations, so the problem is unlikely to be the network equipment. This problem never happened on my 2015 MacBook Pro in the exact same locations.

Nov 29, 2018 8:36 AM in response to TimsTech

I have this same very issue with a new 2018 Mini which came pre-loaded with Mojave.


What WiFi technology are you using at home? I have a home Meraki setup, and the logs simply state the device is disconnecting - no errors otherwise. But on the device, the wireless icon is grayed out like I manually disconnected.

This only happens if I'm passing traffic - when I first got the new Mini, I transferred data over WiFi, and every 15 minutes it would drop.


If the Mini just sits there idle, it will stay connected to WiFi forever.


Today, I heard of someone else having the same issue where they were unable to upload a large file because wireless keeps dropping on them. I'm in the process of finding out if they are running Mojave.

Jan 19, 2019 11:51 AM in response to cgn1026

I have eight Apple devices using Wifi on our Comcast Gateway Router. Also five other non-Apple devices. All the devices work fine except for the 2018 MacBook Pro 13" with power bar. I have run a variety of experiments at other locations, taken it to an authorized dealer, spent hours with Apple Care doing date capture and wireless diagnostics and finally brought the laptop to an engineer at an Apple store. We tested it there and could find no hardware problems. I was there for 2.5 hours while we wiped the hard drive and downloaded the Mojave OS again. The laptop worked perfectly at the store. It also works perfectly at other locations. The issue is isolated to my home.


I had Comcast re-provision the router and run other tests and everything was fine. I then hooked up my five-year old AirPort Extreme and used that wifi for a time and had no problems at all, except for slower speeds. My conclusion, and the conclusion of other folks I've spoken with, is that there is something different in my computer that the router in my house doesn't like. They don't like each other for some reason; perhaps the new chip in the laptop is defective or the antenna is faulty, but I can't prove that. I am going to pay out-of-pocket for a better router with a stronger signal. I suspect that will solve the problem.


Good luck to all of you. Life is short and I've already expended more of my time on earth than warranted. On to better things.

PS, Yes I changed the channels multiple times, cleared out the links in wifi preferences, bowed multiple times to all the sacred directions.



Jan 26, 2019 9:03 PM in response to TimsTech

High Sierra, Mojave is not the cause. It happens also after upgrading/downgrading or completely reinstalling. I am pretty sure it is a mainboard problem. New cheap cards from Aliexpress do have the same problem and I swapped the Wificards with MacBook Pro 15" cards (original) and the same problem keeps occurring. I will not even try to send it to Apple for a repair because you always get the same advice. "buy an new computer", "replace the mainboard" or use and external wifi dongle instead... (which will cut you off from iMessage and FaceTime) I think I will send it to a good third party Repairshop to see if they can find the problem.

Feb 4, 2019 8:26 PM in response to TimsTech

Hi,


Been having the same problem for ages, WiFi just drops, sometimes wont even reconnect. If you google it it looks like loads of people have been having the same problem...


Tried everything i knew, tried everything online, went to the apple store (i'm a comp sci undergrad, it was painful) was told it wasn't hardware fault it was my settings/programs messing with it. Finally bit the bullet and did a full factory reset and still it kept happening.


Went back to square one tried everything bit by bit. Tonight have founds it doesn't happen (or at least hasn't been happening for a few hours when it had been every 10 to 30 minutes is) if my phone isn't connected to the same wifi network as my laptop...


Luck or sheer coincidence, who know =/ Ive got Got a 2017 macbook pro base model (the usb-c one with i5 and 8gb ram) and an iPhone XS. Hope this helps anyone else out because its been driving me round the ******* bend.


Feb 20, 2019 7:31 AM in response to TimsTech

Besides the Apple Watch's Auto-Unlock with Apple Watch feature using AWDL, also the Apple TV AirPlay feature has an option called Also Allow Nearby to Airplay option Settings > AirPlay > Allow Access


This option also uses the AWDL protocol, and may be the culprit for the Mac's Wi-Fi issues (as described in the WiFriedX article linked in one of the posts above. Could you also state if you have an Apple TV in the vicinity with this option enabled?


Thank you.

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2018 MacBook Pro randomly losing WiFi connection

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