2018 MacBook Pro randomly losing WiFi connection

My month-old Mac has randomly started dropping my WiFi connection without any notification. One moment it's working fine, the next I'm offline. According to the WiFi dropdown in the menubar, my machine is behaving as if I had clicked to disconnect from the network; WiFi is on but not connected, all networks that should be in the list of nearby networks are there, and clicking on my network connects back up in under a second and I'm back to working again online... until it drops again anywhere from ten minutes to a few hours later.

This issue started almost immediately after installing "macOS High Sierra 10.13.6 Supplemental Update 2 for MacBook Pro (2018)" from the Mac App Store and is affecting me on any WiFi network I connect to now if I'm connected long enough. It's usually just a minor inconvenience, but if it went down at just the wrong time it could cause serious issues with what I use it for. My 2011 MacBook Pro, also running macOS 10.13.6 but without the update specific to the 2018 model, doesn't have this issue... nor does any other device in the house, including a 2014 MacBook Pro, two 2007 MacBooks, and a 2009 iMac which are also all on the latest versions of macOS that they support. (Same for all the iPhones, iPads, and Apple TVs in the home) It looks like this bug is reserved for those with the latest and greatest portable Macs, so I'm out of luck until a fix comes around.


Does anyone have any ideas as to what may be causing this? I'm pretty sure it's an issue with the recent update; my Mac doesn't have a whole lot on it yet besides Apple apps and Adobe Creative Cloud software, and I don't browse anywhere or download anything from anywhere that could have given me anything unpleasant on my system. I basically treat this thing like a baby, so there seriously shouldn't be any issues with it already. My MacBook Pro and AirPort Extreme are both on the latest software version they have available, and I've troubleshooted both devices.

MacBook Pro (15-inch, 2018), macOS High Sierra (10.13.6), TimBook Pro

Posted on Sep 10, 2018 10:37 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 11, 2019 2:26 PM

So, after more analysis I found this issue only repeatable when I had ANYTHING plugged into USB-C


This hard to find article explains the problem. https://support.apple.com/en-au/HT201163

If your USB device has a cable long enough that you can move the device, place it away from your Mac—and make sure not to place it behind your Mac, or near the hinge of its display. The antennas for Wi-Fi and Bluetooth are located there, and USB 3 devices placed there might interfere with your wireless connections.


Some Genius decided to put the USB-C ports right next to the WiFi antenna. The noise for a in proximity USB-C device can cause the issues reports. Sounds like a significant design flaw IMHO. Fixed by using a non-apple USBC hub with a longer cable than the apple designed USBC dongle. Also have USBC extension cables on order.

239 replies

Feb 20, 2019 6:15 AM in response to sirozha

Very interesting sirozha! I'll keep you informed if I loose Wi-Fi connection again, after disabling the unlock feature with the Apple Watch. But first here's the information you asked for:


Do you experience the Wi-Fi issues described in my post?

Absolutely YES!


What type of Mac (model and year) do you have?

MacBook Pro 2018 15" with macOS Mojave 10.14.3


What router/AP do you use?

Apple Time Capsule from 2010 or a FritzBox7390. Mostly just the TimeCapsule while Wi-Fi is deactivated in the FritzBox.


Do you wear an Apple Watch?

Yep, the first Apple Watch with watchOS 4.3.2, no watchOS 5 possible.


Is there a person in the vicinity with an Apple Watch?

No one except myself.

Feb 20, 2019 8:35 AM in response to Mac-Trek

When Apple tells you to do a clean install, ask them if they got bought by Microsoft recently. That’s the Microsoft mantra to wipe the computer clean and do a fresh install. Basically, Apple Care don’t know what the heck is going on when they tell you to do a clean install.


With your Apple TV3, can you temporarily disable AirPlay altogether to see if your Wi-Fi issues get better? I don’t know if the AirPlay option in Apple TV3 enables the AWDL direct connection to allow the Mac to stream directly to the Apple TV when the Mac is nearby. It’s worth a try, though, in case Apple TV3 is capable of that feature, but Apple didn’t expose the option to turn it off, as it did in Apple TV4 and 4K.


Thank you.

Feb 20, 2019 10:01 AM in response to Mac-Trek

Interesting theory, I hope there's something to it. I've observed the issue when remoted into my MBP at home from my office, ~30 miles away. So just the presence of an AppleWatch alone can't be it. But I definitely do have the unlock-with-AppleWatch enabled, and I didn't think to disable while troubleshooting. I did disable bluetooth for a while though - it didn't help.


I do have a Gen4 ATV at home too, but it's hard-wired (if that matters).


There's definitely some sort of oddities about the 2018 OSX Wifi chipsets/drivers, that's for sure! Apple needs to fix this - I'm starting to see more posts in other forums griping about the problem.



Apr 11, 2019 11:39 AM in response to sneks

Well, I may have spoken too soon. The method above (IPv6 to manual) seems to have helped with the frequency, but the problem is still occurring on my brand new Macbook Air running 10.14.4. Tried resetting PRRAM, renewing DHCP lease, nothing seems to help.


Interestingly, these wifi disconnects seem to only happen on my 2.4Ghz connection. In that scenario, I lose wifi, and have to manually reconnect by choosing the same wifi router from the drop down. Never reconnects automatically. On 5Ghz, I'll get dropouts now and then, but then it attempts to reconnect on its own.


This doesn't seem like a hardware issue... so I'm not planning to RMA the laptop. But it IS very annoying.


Fwiw, this doesn't seem to happen when I go downstairs, close to my router (an Airport Extreme 502.11n from around 2014). It's only happening when I'm upstairs, and my wifi signal is more weak/intermittent. Perhaps there's some unknown interference I'm getting. That might explain the 2.4Ghz factor.

May 17, 2019 5:46 PM in response to sirozha

Yes, I thought the ON cmd would help if you find out how to check it.


Well, my Wifi on...


bd1$ ifconfig en1

en1: flags=8863<UP,BROADCAST,SMART,RUNNING,SIMPLEX,MULTICAST> mtu 1500

ether 7c:c3

inet6 fe80::c5c:7928:daaa:8fa2%en1 prefixlen 64 secured scopeid 0x7

inet6 2607:fb90:f21 prefixlen 64 autoconf secured

inet6 2607:fb90 prefixlen 64 autoconf temporary

inet 192. netmask 0xffffff00 broadcast 192.

nd6 options=201<PERFORMNUD,DAD>

media: autoselect

status: active


My wifi Off...

im21:~ bd1$ ifconfig en1

en1: flags=8823<UP,BROADCAST,SMART,SIMPLEX,MULTICAST> mtu 1500

ether 7c:c3

nd6 options=201<PERFORMNUD,DAD>

media: autoselect

May 19, 2019 7:46 PM in response to BDAqua

Thanks, I had tried that already as well. I currently have Bluetooth and Thunderbolt disabled.


I've been running my script and it has been an ok workaround to auto reconnect within a second or two. I've had it record the timings and the results are interesting. It is happening every hour at roughly the same time:


Sun May 19 10:32:49 PDT 2019

Sun May 19 10:32:57 PDT 2019

Sun May 19 11:33:09 PDT 2019

Sun May 19 11:33:16 PDT 2019

Sun May 19 12:33:28 PDT 2019

Sun May 19 12:33:35 PDT 2019

Sun May 19 13:33:47 PDT 2019

Sun May 19 13:33:54 PDT 2019

Sun May 19 14:34:08 PDT 2019

Sun May 19 14:34:15 PDT 2019

Sun May 19 15:34:29 PDT 2019

Sun May 19 16:34:46 PDT 2019

Sun May 19 16:34:54 PDT 2019

Sun May 19 17:35:06 PDT 2019

Sun May 19 17:35:13 PDT 2019

Sun May 19 18:35:26 PDT 2019

Sun May 19 19:35:45 PDT 2019

Sun May 19 19:35:52 PDT 2019

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

2018 MacBook Pro randomly losing WiFi connection

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.