The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
my play/pause/skip buttons are not working on my built in keyboard for Mac,
some times they work and some times they don't, all other keys work.
I have os x high Sierra (version 10.13.6) iTunes 12.8.0.150
I would love to know how to fix it
MacBook Pro with Retina display, macOS High Sierra (10.13.6)
Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.
Reset NVRAM/PRAM
Try a SMC reset. The article covers when this is required, but doing this will not affect anything.
Reset SMC
I tried holding down the command,option/alt, P and R keys but all it did was reload the web browser page (because it took the keys as command r, is their a certain way/order to press the keys?
tried it again and it worked, thank you so much!
You are welcome.
keyboard issue
