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keyboard issue

my play/pause/skip buttons are not working on my built in keyboard for Mac,

some times they work and some times they don't, all other keys work.

I have os x high Sierra (version 10.13.6) iTunes 12.8.0.150

I would love to know how to fix it

MacBook Pro with Retina display, macOS High Sierra (10.13.6)

Posted on Sep 11, 2018 1:17 AM

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Question marked as Best reply

Posted on Sep 12, 2018 11:59 PM

Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.

Reset NVRAM/PRAM


Try a SMC reset. The article covers when this is required, but doing this will not affect anything.


Reset SMC

4 replies
Question marked as Best reply

Sep 12, 2018 11:59 PM in response to aboyinatree

Restart the computer holding down the command - option/alt - P - R keys before the gray screen appears. Continue to hold until you hear the startup chime for the second time. You may need to do this 2-3 times.

Reset NVRAM/PRAM


Try a SMC reset. The article covers when this is required, but doing this will not affect anything.


Reset SMC

keyboard issue

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