how to remove weknow.ac virus

I just found the easiest way to solve all the problems that even genius bar couldn't solve. If you already tried Malwarebytes and your chrome homepage is still 'weknow', like me, just click the 'FAQS' on the bottom of the 'weknow' page, and there's a question 'How to uninstall weknow', and there's a zip file called uninstall provided in the answer! Just download that and click! And it's all gone! It's just amazing, I can't believed I tried everything for so long and it turn out to be so easy to solve.

So many complicated methods of getting rid of Weknow!! I tried them all, and a few more as well; until I found the easiest way to get rid of it - I deleted Adobe Flash Player, which is well known for carrying piggy-backed Adware and Malware!!! In a single stroke I got rid of it!! DON'T download any more updates of this rubbish and you'll help to keep your Mac clean!!

This was posted earlier in the thread:

https://discussions.apple.com/docs/DOC-250001907

When you can't find an answer in a long thread, it is better to start a new thread to get your answer.

If getting rid of Adobe Flash Player doesn't work then, by all means, try ANYTHING!! Getting rid of it via Adobe Flash Player worked for me but might not work for everybody!

look at the top right of your screen- if you spot a magnifying glass (search icon), click on it and type terminal. The terminal window will open up. The type the code provided by ChanelCinq one by one. That should solve the problem.

what terminal step? you mean opening the Terminal window? If so, this is what I posted to another user - "look at the top right of your screen- if you spot a magnifying glass (search icon), click on it and type terminal. The terminal window will open up. The type the code provided by ChanelCinq one by one. That should solve the problem."

Hi there

I have managed to get this virus so that it is now not on my browser, but how do i know its not still lurking in my computer? How do i get rid of it. I don't have Chrome

regards and thanks in advance

Gigs

Thanks a million for taking the time out of your day to help us. It worked but it took me a few tries. Make sure when copying and pasting each line you copy the entire line including what is in blue. I was leaving that out at first but as soon as I copied the entire line it worked.

It removed all of the weknow.ac policies, but there are still a few remaining. And on the Chrome menu, there is a "Managed by your organisation" thing. It's annoying. I am using Chrome stable and canary

SO.... I followed the terminal cut paste directions including changing the shell... I did this about a month ago and it seemed to clear the situation. All of a sudden I see that WeKnow is back :( I followed the same method and it is not working. I think because of something to do with password verification... See string... it will not let me enter a password though (and shows a little key

Macintosh-0016cbced0bd-6:~ trea$ chsh -s /bin/tcsh

Changing shell for trea.

Password for trea: 

chsh: Credentials could not be verified, username or password is invalid.  Credentials could not be verified, username or password is invalid.

Macintosh-0016cbced0bd-6:~ trea$ chsh -s /bin/tcsh

Changing shell for trea.

Password for trea: 

Look for the magnifying glass (search icon) in the top right corner of your mac.

Click on it, type Terminal in it.

It will open a UNIX programming window (similar to MS-DOS window in Windows OS computers).

Type the code lines one by one (copy, and past one line, click enter, then do the same for second...so on and so forth).

Re-start the computer! This should address your issues.

This advice no longer works. The virus has been upgraded, and won't allow itself to be deleted from the Safari browser list. My computer has not got any Safari extensions, has no WeKnow application, and I have reset both Safari and restarted my Mac, to no avail.

Any additional help welcome.

I've done this and it clears weknow from the search boxes on my main page, but when I ask for a new page or new window under the "File" dropdown menu in Chrome, weknow shows up again in the search boxes on the new page/window. When I check AdminPrefs under Profiles, no profiles are listed there. Anyone know something about this?

People use Chrome on snow leopard, because Apple dropped support updates on safari in older OS's, and perhaps 20% of websites on the internet do not load or work properly. I use Firefox instead.. but hardly use the web on a snow leopard machine other than on my home network, unless I need to and know where I am going online is safe. I never trusted Chrome.

I tried this and it worked. One thing I had to look up was how to find "Terminal"

In a Mac it's in Applications, then click on Utilities, then Terminal App.

Once open a box will show. Then you simple type each line like you said and hit return after.

It worked. Thanks.