iPhone body cracks and crunches while touching

Question

Level 1

8 points

iPhone body cracks and crunches while touching

I bought my iPhone SE about an year and 3 months ago, but start experiencing some issues since the beginning. First of all, there was a visible speck under the glass of main camera of the phone, and after that I start hearing some sounds that similar to cracks while touching the phone from behind (the place of logo exactly). At the same time I noticed that the front panel of the phone is also has an issue and makes the same sounds when you touch the top right border.

What can I do in such situation?

Posted on Sep 13, 2018 12:16 PM

Reply

Answer 1

Top-ranking reply

Tesserax

Level 10

158,484 points

Sep 20, 2018 4:01 AM in response to AnchiMik

Too late now, but if you noticed the "visible speck" issue when you first got the iPhone, you should have returned it for a replacement or a refund.

Regardless, if you believe that these are manufacturing defects, you basically have three options:

Your iPhone came with a one year limited hardware warranty. Obviously, this option is no longer available to you.
If you elected to purchase the extended AppleCare+ service plan, you can still get your phone looked at and potentially repaired by Apple. This may, or may not, come at a cost.
If you didn't get the extended plan, then the phone would be considered of out-of-warranty repair if any repairs are required.

No matter which option, I would suggest that you make a Genius Bar appointment at your local Apple Store or Apple Authorized Service Provider to have them provide you with a free estimate.

Reply

Answer 2

AnchiMik Author

Level 1

8 points

Sep 20, 2018 4:18 AM in response to Tesserax

Thank you for your help.

Unfortunately, the time has gone in case of my (hyphotetical) replacement or adressing to repair centre. I can’t say that the problem is huge and it bother me to use the phone fully. I just hope it won’t goes futher to the whole body with time. But, on the other hand, I’ve had another iPhone 5C (Polycarbonate) and it had (and has still) some cracks on the front panel, but works since 2013:)

Many people with 5/5S-series phones say that they have the same situation - some cracks on the body of phone while touching. Maybe it’s the problem with 5/5S corpus

Reply

iPhone body cracks and crunches while touching

Similar questions