im trying to download music i bought on to my windows desktop but im getting a 42110 error
im trying to download music i bought on to my windows desktop im getting an error 42110
iPad 2, iOS 5.1.1
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i_rina
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Community Specialist
Hi mellyms1,
Thanks for reaching out in Apple Support Communities. I understand that you're seeing an error when trying to download music from the iTunes Store on your PC. I know how important it is to have access to your purchased music; I'd like to help. I'd recommend taking some time to work through the steps below for the error you describe:
Let me know what you find.
Best Regards.
Thanks for reaching out in Apple Support Communities. I understand that you're seeing an error when trying to download music from the iTunes Store on your PC. I know how important it is to have access to your purchased music; I'd like to help. I'd recommend taking some time to work through the steps below for the error you describe:
If iTunes prompts you to authorize your computer when you try to play iTunes Store purchasesRemove the SC Info folder
To work properly, iTunes needs the SC Info folder on your computer. You can authorize your computer to play your purchases if you remove the folder. Then, let iTunes recreate it.
Remove the SC Info folder in Windows
- Quit iTunes.
- Press the Windows key on your keyboard. If your keyboard doesn't have a Windows key, press the Control (Ctrl) and Escape (Esc) keys on your keyboard.
- Click on the magnifying icon or search field. In the search field, enter
, then press Return.%ProgramData%- Show hidden files:
Windows 10: Click View, then select "Hidden items."
Windows 8: Click View, then click Options. On the View tab, select "Show hidden files, folders, and drives."
Windows 7: Click Organize, then click "Folder and search options." On the View tab, select "Show hidden files, folders, and drives."- Open the Apple Computer folder, then open the iTunes folder.
- Right-click the SC Info folder and choose Delete from the pop-up menu.
- Restart your computer.
- Open iTunes.
- Try to authorize your computer again. If you have multiple Apple IDs, authorize your computer for each Apple ID.
Let me know what you find.
Best Regards.