MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

I bought a new MacBook Pro 15" (2018) last week and have been absolutely loving the computer. As an academic, I do a ton of typing and have actually found the keyboard quite enjoyable to the touch.


Recently however I noticed a strange issue popping up infrequently where it feels like the "t" key on my keyboard will repeat when pressed. That means certain words "tthat normally dontt have multtiple" t's appear like so while typing. At first I thought maybe I was pressing the keys incorrectly, or subtly too quickly since I do type quite fast, which led me to testing out different key press pressures and angles. I find that if I slightly press the 't' key on its left side edges, or if I roll my finger over it, it will duplicate the tt issue.


I know this was one of the many keyboard issues that plague the 2017 MacBook Pro + TouchBar models but I thought surely this could not be the case with the newly updated 2018 models...I reached out to Apple Support which suggested I reset the SMC & NVRAM, but the problems persisted after this. Today, I used compressed air and noticed that while the t issue seemed to be resolved, it immediately resumed a short while after.


Do I have a faulty device? Will this need to be repaired or returned? Pretty unsure what to do since the issue becomes quickly annoying and adds considerable time to my writing and editing.

MacBook Pro TouchBar and Touch ID, macOS High Sierra (10.13.6), null

Posted on Sep 14, 2018 5:08 PM

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Posted on Dec 26, 2018 9:22 PM

I'm on my 2nd 2018 13" MBP with TouchBar. Mine does double spaces and extra 't's and 'o's. Soooo frusttttrattting ! The 1st one (purchased in August) I brought to Apple store in October to address the issue, and they gave me a brand new laptop. The keyboard was okay up until a week ago. I took this 2nd laptop to another Apple store and they said it is indeed an issue that Apple has admitted to be ongoing and that it is an internal issue under the keyboard, so they will replace the keyboard and top case.

195 replies

Nov 14, 2018 10:04 AM in response to trista40

I have a different string of keys that are problematic, than the ones listed here. I dont think the keys are relevant to the issue, more debris getting under specific keys. It's incredibly frustrating none the less, for a new purchase with little exposure time to the real world.


To answer your questions, I've had this computer for 3 months. I purchased the 13inch i5 quad core the moment it was released because I've been waiting for a quad core for quite some time in this form factor. I purchased it through the E store, it was shipped directly from shanghai to me. I have not filed aa complaint yet with Apple. As you can see there, my "a" key causes me havoc, really any vowel key drives me absolutely insane when it double taps.


I am going to try resetting the NRAM or whatever others have mentioned. I'm highly skeptical because I think it's a design flaw to be honest. The one thing I noticed is that inside accessibility in your settings, there is a keyboard section and a setting called Slow Keys. I tried this at it's lowest tolerance, and what it does it stopps keys from getting double pressed in quick succession. This seems like a haven of a feature for us with the problems, but the one area that it might frustrate you is when you want to perform a keystroke command, where multiple keys must be pressed down at once, they are therefore ignored if they are rappiddly pressed within each other. Apple could quickly fix this problem by adding a feature to the sticky key accessibility that only triggers when a single key is pressed ttwice in a inhumane rate.


2018 MacBook Pro with Touch Bar, 13inch, i5 quad core, purchased in August

Nov 16, 2018 11:14 AM in response to AnthoU

I have this same exact issue, but with the 'E' key and now sometimes the 'O' key. In some instances even the keys around those letters. However, very very often I will type and construct a sentence that "Loooks likee thise". Either it will double register the key-press or false-register the key-press. Other times, it simply won't register a key press. I'm not typing lackadaisically either.


I've tried compressed air thinking it may be dust or a rogue crumb. It seems to fix it temporarily but it comes back. I've tried typing in a different way, slower, etc. I purchased this laptop pretty much the same week that the new 2018 MacBook '13 Touch Bar models were released, so this machine is only a few months old. I'm basically relying on auto-correct at this point.


Did you end up getting a resolution to this? If so, what fixed it?

Nov 21, 2018 10:13 AM in response to AnthoU

I have the same problem and have it on my 4th MacBook Pro! I have the fully upgraded system which is over $4k and its ridiculous a machine of this value doesn't have a Keyboard that is fully functional and without defect. The sad part is that even taking it in for "repair" doesn't correct the problem. I am considering taking it back for a refund and going with a Surface Pro or something else.

Nov 27, 2018 11:56 PM in response to trista40

First, people were saying that it was dust and particles that got stuck under the keycaps. But some also speculate that, because these machines are also overheating (because Apple is obsessed with thinness and have no ventilation) the heat warps the paper thin metal under the keys.


This just isn't the time to buy a Macbook. I want one, but I know that Apple is selling defective computers. So I refuse to buy them.

Nov 28, 2018 1:54 PM in response to Anand Sai

1) There's nothing to understand. The question was "Do I have a faulty device? Will this need to be repaired or returned?". They are very simple questions. Answer: Yes. They're all faulty. And No it can't be repair. If they give you a new one that one will be faulty also. They're all faulty.


2) it's not my warping issue (warping not wrapping), I said other people said that. What overheating can do is warp the board, or worse cause the CPU to fail.


3) these computers aren't made to last. They're not selling (iPhones are doing just as bad). Apple is selling badly designed products that are defective with these MacBooks.


So the answer is to get rid of it or live with it. Apple can't fix the issue. All they can do is redesign and admit these computers are flawed. Also build computers with proper ventilation and cooling instead of obsessing about thinness and old fan designs that do nothing.

Nov 28, 2018 3:22 PM in response to AnthoU

Quick update here (that isn't someone without a MBP18 complaining about the product) to my original reply (Re: MacBook Pro 15" (2018) Keyboard "t" key repeating issue?):


I went ahead and attempted to request a refund, even though I was on day 16 with my refurb. Apple was extremely helpful with returning my unit even outside of the 14 day return period and even offered to extend the return period further while I waited for a replacement. I ended up getting a new version of the exact same SKU thanks to Cyber Monday deals and made out with a decent discount.


While waiting for my new unit, I continued to use the refurb with double-registering keys (esp. the 't' key). I felt that the frequency of double keys increased slightly over the week or so I continued to use it, but I can't say for sure that this was real or imagined.


But I am happy to report that the new unit does not (knock on wood!) have any double-keypress issues so far! I'd recommend anyone experiencing the issue to just go ahead and get a replacement or repair if possible. Despite the aforementioned class action lawsuits, and Apple's 4-year service program for 16/17 keyboards, the failure rate is obviously not 100%.

Dec 20, 2018 5:05 AM in response to sudoliyang

yep! took mine into apple store for repair and they confirmed the brand new 2018 MBP keyboard not working. good news they're giving me an entire 'upper case repair' including keyboard but the **** news is they said it takes TEN DAYS to repair. This is my only machine (paid over 5K for it) and now they say it takes 10 days to fix and they have no loaner machines available. I'm not sure how many other small businesses can go 10 days without their main source of work/income, but this is justt insult to injury. Apple please admit this keyboard is a lemon and it wasn't designed for use by real humans. Every time Apple makes me go through this, I am going to just buy a replacement and keep returning it within the return window until they get my garbage keyboard fixed. If Apple doesn't mind putting me through this sub-par product (compared to past MBPs) than why should I mind making apple feel the pain too?


PLEASE BRING BACK THE KEYBOARD FROM THE 2015 MBP. I'm a pro user and everyone I work with are pro users and none of us give a **** about making the laptop 10mm thinner, we just want something that WORKS. Also this keyboard is uncomfortable on the hands, and taking away the arrow key "upside down T" was a bad move from IXD pov because now your fingers don't know exactly where they are. I'm always guessing at keys these days and I hate it (don't get me started on the ixd issues with the touchbar). With thtits keyboard – aside the key repeattting issue (maybe you've picked up that my bad key is "t") – the keys get depressed even by gently resting fingers/hands on the keyboard, and always having to hover my hands/fingers is really uncomfortable. Thtis keyboard is a marvel of engineering, but not designed for real humans. Stop listening to your marketing people and start listening to your customers and interaction designers.

Jan 3, 2019 6:10 AM in response to AnthoU

I've got the same problem on my August purchased 2018 15" MBP but at the moment it's only with my E key.


It's been happening on and off for a few weeks but not very often, just enough to make me wonder if I'm going crazy. But this week it's been happening a lot - usually I get a double E wheen (yes just like that) I press the key but sometimes I'll get the E I typed, then the following character and a random E after. It's happening a lot now and is getting worse by the day.


Guess I'll get it checked out next week but I'm not sure whether I really want to keep this thing moving forward. I can't be bothered to have to get it fixed/replaced every few months, or even less than that going by some of the replies in this thread.


Even just typing this out I've had the ee problem happen 6 times. It's just frustrating.

Jan 28, 2019 2:20 AM in response to Joseph_S.

Macbook Pro´s running OK are awesome but you can´t do a pre-production of 3000$+ laptops and don´t test them before u get them out. If not, then that says that Apple is becoming like the rest of companies, selling products without checking them ok.


Now I´ve been 2 days without these errors and sometimes it comes back with "o", "a" or "e" key mainly.


Any of you with this error in Macbook Pro 15' 2018 laptops?


Regards,

Nando.-

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MacBook Pro 15" (2018) Keyboard "t" key repeating issue?

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