itunes 12.6.5.3 loops with authorization

Question

Level 1

19 points

itunes 12.6.5.3 loops with authorization

After downloading iTunes 12.6.5.3, and updating my iPhone X to iOS 12, I am stuck in an authorization loop. I only have one computer that is authorized for iTunes, and only 4 devices (iPhone X, 2 iPads, iPhone 5S). I have tried unauthorizing and reauthorizing. After reauthorizing, I get a message that I successfully authorized. After syncing my iPhone X, I get a message that I am not authorized. Anyone have any tips?

iPhone X, iOS 12

Posted on Sep 17, 2018 9:37 PM

Reply

Answer 1

MoonJ.

Community Specialist

Sep 18, 2018 8:07 PM in response to NYCPrynne

Hello NYCPrynne,

Thanks for asking the Apple Support Communities for help with authorization message with your iPhone X. I am happy to offer some troubleshooting steps.

Please try the troubleshooting provided in this help article: If iTunes prompts you to authorize your computer when you try to play iTunes Store purchases - Apple Support

Thanks and have a wonderful day.

Reply

Answer 2

NYCPrynne Author

Level 1

19 points

Sep 18, 2018 8:13 PM in response to MoonJ.

Thanks for your reply. I did try some of the suggestions, but only have one account, so did not try a different.

Fixed the problem....my workplace asked us to download a security app from their website, and that made iTunes think my phone did not belong to me. I exited iTunes on my phone, and signed back in, fixing the problem.

Reply

itunes 12.6.5.3 loops with authorization

Similar questions