SirusXM will not play sound after 9/18/18 update

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cletajjb Author

Level 1

19 points

SirusXM will not play sound after 9/18/18 update

After the Safari update on 9/18/18, sound will no longer come from SirusXM online listening. I am running High Sierra.

MacBook Pro, OS X El Capitan (10.11)

Posted on Sep 18, 2018 10:44 AM

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Answer 1

Top-ranking reply

cletajjb Author

Level 1

19 points

Sep 18, 2018 2:51 PM in response to Tooky61

My Network administrator figured it out. Go to safari > preferences > websites tab > auto-play in the side menu > click the drop down for player.siriusxm.com and click “allow all auto-play”. And bam...sound again ☺

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Answer 2

Eric Root

Level 10

685,221 points

Sep 18, 2018 12:52 PM in response to cletajjb

Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.

Isolating an issue by using another user account

Safe Mode - About

Safe Mode Startup – El Capitan. also Sierra

If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.

Etrecheck – System Information

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Answer 3

Tooky61

Level 1

34 points

Sep 18, 2018 2:45 PM in response to cletajjb

Same problem. It did work when I restarted my iMac but then later after waking up the computer from sleep it no longer works. Flash plug in is enabled.

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Answer 4

Tooky61

Level 1

34 points

Sep 18, 2018 2:59 PM in response to cletajjb

Thanks, I did find that on another post on the same issue. Works like a charm!

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SirusXM will not play sound after 9/18/18 update

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