Red ring not counting with new IOS

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Level 1

8 points

Red ring not counting with new IOS

I just updated to the newest watch IOS yesterday. And normally at the end of my work day I’m usually between 250-350 on my moves. Today it got stuck at 49, and my battery after 6 hours was down to 50%. I’ve rebooted didn’t fix it, nuked it and reloaded. Still did not fix the issue even reset the fitness data. Somewhere in there it finally went to 50, but still seems stuck. Any other ideas how to fix it?

Posted on Sep 18, 2018 3:14 PM

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Answer 1

RileySengir Author

Level 1

8 points

Sep 19, 2018 6:47 PM in response to chuck_3rd

Yeah, figured it out last night went for a walk later. And remembered I didn’t have to enter any health information. Checked the health app. Miraculously it thought I only weighed 1lb......?????? So after I set it to my weight it finally started recording active calories burned. And best part is I get to keep my streak! Yay.

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Answer 2

chuck_3rd

Community Specialist

Sep 19, 2018 4:22 PM in response to RileySengir

Hey RileySengir,

I see that your Apple Watch isn't showing the correct measurements for your move goal. It's important to stay active and to get credit for doing so and I'd be happy to help out.

In this situation, I'd recommend using the steps here to get accurate measurement readings:

Get the most accurate measurements using your Apple Watch - Apple Support

Cheers!

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Answer 3

Joseph_S.

Community Specialist

Sep 20, 2018 6:39 AM in response to RileySengir

Hey RileySengir,

That's great to hear! I'm glad it's working for you and you get to keep your streak! Have a great rest of your day and thanks for using Apple Support Communities.

Cheers!

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Red ring not counting with new IOS

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