Why is iMessage combining two contacts into one thread. I can only text back the last one that messaged me. This started with iOS 12

Two contacts merged into one thread

Posted on Sep 18, 2018 8:27 PM

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Posted on Oct 10, 2018 7:49 AM

Possible fix?


Apologies if someone's already pointed this out, but I wanted to pop back into the thread to update on a fix that, for now, seems to be working.


Recap:

1. I have six family phones on my account, each logged in under its own unique Apple ID for quite some time before IOS 12 and the cross-texting issue. The "get your own Apple ID" suggestion was not a solution for me.

2. Only three of the six lines in the family were having an issue.

3. We discovered that, despite the affected three phones displaying a unique Apple ID (Settings>>select Apple ID under the picture on the first screen), when looking at the "Send & Receive" screen in the iMessages app (the screen that allows you to select the phone numbers used by the phone), the three impacted phones were all still displaying the same primary Apple ID (the one on my phone from back in the pre-Family Sharing days when we all shared one Apple ID).

4. The other three non-affected family phones correctly displayed the user's unique Apple ID inside the iMessage app.

5. From the iMessages setting, we logged out the two affected phone and re-logged them in under their correct Apple ID.

6. The problem seems to have resolved itself for now.


So, even if you switch your phones to unique Apple IDs (or already had them set that way before IOS 12), try double-checking:


Settings>>iMessage>>Send & Receive. Make each phone is in fact on its individual Apple ID inside the Messaging app.


Hope this helps.


p.s. When we switched to unique Apple IDs some time ago, none of us individually set the iMessage "Send & Receive" screen. For some reason, two of the six phones didn't switch over (mine never changed as it was the original primary/shared Apple ID).

683 replies

Sep 26, 2018 3:43 AM in response to captainjacksparrow

captainjacksparrow wrote:


I deactivated iMessages, FaceTime and iCloud... just didn’t erase it... I can try that but I’ll be restoring it from a backup. Because there’s super important info on each phone and tons of it, which can’t be transferred if the phone is erased.

If you restore it from a backup, you're defeating the purpose of erasing it. It will try to reactivate things the way they are now.


What is the information stored in? Transfer it someplace else, then erase the phone. Don't restore from the backup or you're likely to end up right back where you started.

Sep 28, 2018 3:33 PM in response to KiltedTim

If you took the time to look back at this discussion you would see that the problem is happening to groups of people who do not share apple ids as well as those who do. It appears that their primary commonality is making use of the iCloud for more than Finding my iPhone. I have four phones on the same ID, use my laptop for backups, do not use iCloud, and once I signed out all four phones from Apple ID messaging have had no further problems with merging. A bit more effort on your part to understand the issue might help to avoid offering inaccurate sarcasm.

Sep 30, 2018 6:49 PM in response to pencil1992

The only way I was able to get this to stop was assign one email/phone number to iMessages. I did this both on my end on the people I was contacting. My SIL was receiving the messages I was sending to my brother. I was perplexed. took me a few hours to sort out what was happening. I wiped this down to using only one email/phone number in my settings.
Which, as someone pointed out, this is assigned to one apple id... I think this is the problem i was experiencing, not sure.
I sent them messages using iPad, iPhone and MBP, then asked them what email/phone number the received it as.


Anyway, now I am afraid to selected all my emails I can be reached at because it may return to this craziness... I will follow threads to see what happens.

Oct 1, 2018 2:16 AM in response to pencil1992

I had the same issue, which I have now resolved:

Go to Settings/ Messages/Send and Recieve

Touch on your Apple ID and sign out from your Apple ID for iMessages.

This will enable all devices to use their phone numbers only for messaging and not merge messages with the same ID.

Then delete the threads where the messages have merged and start again. It works for me.

Oct 1, 2018 6:28 PM in response to darrinofmaplewood

darrinofmaplewood wrote:


Are you serious? Not trade messages with them over an Apple mis-step? Wow! We get it Philly_Phan, people are not supposed to share Apple ID's. Here's the problem though -- They do!

Yes and they're causing problems for you. If you're unable/unwilling to convince them to use the iPhones properly, then you have to put up with the consequences.

Oct 2, 2018 2:01 PM in response to darrinofmaplewood

Creating separate Apple ID's and Family sharing is not a solution as it still leaves iMessage broken. Unless Apple makes all users do this unilaterally and immediately.


For my issue, I am not the one sharing an Apple ID and I cannot make other people get their own Apple ID's. Until Apple creates a solution which either fixes the problem or forces other users to not share their ID's, I cannot be certain who is messaging me or who I am messaging. This leaves iMessage completely unreliable - if the receiving party fails to properly set up their Apple ID you cannot be certain of the recipient. This would even be true of new users setting up new accounts. If they share an ID you may inadvertently message the wrong person and you would have no way of knowing.

Oct 4, 2018 5:02 AM in response to pencil1992

I downloaded iOS 12 when it was first available in September. For a week, I had the same frustrating problem with myself and my teenage daughter. Our iMessage threads were merged into one under my Apple ID with my Apple ID icon. So everything I had texted to myself was showing up in that conversation. It was extremely annoying and I thought about setting up family sharing with an Apple ID for my daughter, but she did not want to do that because she did not want to lose her data with her apps. So, after many different ways to try to solve this including generating a new text message & typing her contact name in, which would show her in the contact and then as soon as I sent the message it would merge it again, I found a solution. I started a new text message & typed in her phone number with the area code, and ever since then, I was able to retrieve her thread by itself with all of our pre-existing iMessages intact. Now I can go to iMessages and click on her thread as usual, and it will only sent it to her phone.

Oct 4, 2018 4:25 PM in response to kari146

I just called Apple support and was VERY surprised to hear that this issue is not a bug and won't be fixed.
I share an Apple ID with my family and have for years. We have 6 iphones, 5 apple TV's a MAC, 4 laptops. We are apple good customers.

However when I updated to IOS12 whenever I text my son its now added to my wifes text string so my son to read, much of which is about him that he now read. Its now doing the same to my other son and adding him to my wifes text but the strings to both my sons are GONE. This is not occurring for my other 2 sons and I can text them directly. Bottom line is that Apple Texting is no longer reliable at this point and they will lose many customers. I did find an article that was published by Forbes about this issue. The advisor said the ONLY way to fix this is to have all of us get our own ID's but this forum has been clear that this doesn't work. Ugh, just got a text from someone who was texting my wife and she said she did not get the text. Its a mess but I guess I will find out soon if she is having an affair.

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Why is iMessage combining two contacts into one thread. I can only text back the last one that messaged me. This started with iOS 12

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