You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Why is iMessage combining two contacts into one thread. I can only text back the last one that messaged me. This started with iOS 12

Two contacts merged into one thread

Posted on Sep 18, 2018 8:27 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2018 9:44 PM

Having the exact same experience here. Without question, this issue began when I “upgraded” to iOS12. This issue has been devastating and needs to be resolved ASAP. I depend upon iMessage and can no longer trust/depend on the tool to send messages to the proper person. In the same way, I cannot be sure from whom texts are actually being sent.

683 replies

Sep 28, 2018 5:29 PM in response to pencil1992

It is unfortunate that people have to come into a discussion such as this one and would rather be self-righteous than helpful or understanding. Whether or not Family Sharing is available as an option and has been encouraged by Apple, the fact remains that Apple knows people do still share Apple IDs, this iOS update has created a lot of headaches for a lot of people, and no one seems to have any solutions besides restoring your phone and potentially losing years and years of data. Understandably, most of us don't think that is a feasible solution.

Sep 28, 2018 5:33 PM in response to kari146

It's unfortunate that people don't understand that smart phones, tablets, and computers are machines. They do what they are told to do. When you ignore the instructions for operating them, you open up a Pandora's box filled with chaos.


Perhaps you've heard the term "garbage in, garbage out"...? It may very well pre-date you, but you would be wise to look it up and at least try to understand what it means.


What we have here is a clear case of "garbage in".

Sep 28, 2018 10:28 PM in response to pencil1992

How is this turning into an idiotic flame war?!! The bottom line is that Apple made an assumption that grouping conversation threads by Apple ID would better organize things. I suppose they didn't realize how often people/ families share these ID's, so they didn't see this mess coming. It is not a bug. It is intended as a feature. If you do not like the change, you need to post info to that effect on Apple's feedback page, not here. There are only users here.

Sep 29, 2018 11:55 PM in response to pencil1992

I am having this issue as well, since I upgraded to IOS 12 last week on my iPhone 8. I have removed my husband and my son as contacts and reentered them again; I have turned off iMessage and turned it back on again; I have tried the different apple ID's on three phones and nothing is working. It works for a couple of days and then goes back to having the one conversation for both my husband and son. It is frustrating! 😠 I then have to delete the message and individually wait for them to send me a text again and it starts over again. Annoying!!


I was going to go down to the Genius Bar tomorrow but it sounds like that would just be a waste of fuel and time...

Sep 30, 2018 5:54 AM in response to KiltedTim

If you read my posts on page two, you will see that you are, in fact, in correct. I have my own Apple ID as do each of my parents. Yet for some reason, their threads continue to merge on my phone. Mine aren’t merging on theirs, but theirs on mine only. The only way I can fix this, and this fix is temporary, is to delete their threads and start over each time they merge, which is multiple times per day. So, yeah, iOS 12 is bugging, and it’s not because I don’t know how to use an Apple ID.

Sep 30, 2018 5:05 PM in response to donnym2007

It is irrelevant whether most families share or not. They should be using the system in the way it was designed to be used, with Family Sharing. Piling everyone onto a single Apple ID is unsupported, has always been unsupported, and has been causing random and unpredictable problems for a considerable time. Over in the Apple Watch communities we also have a similar issue ongoing with Activity data and awards getting corrupted and cross linked between two sharing users.

Sep 30, 2018 5:46 PM in response to pencil1992

We were having the same issue. This fixed it. Try this on all devices that are included. The person that was having the trouble sending texts to the wrong contact was not the one that had to fix their phone setting. It was actually one of the recepients.

delete the iMessage threads that are being combined.

Go to settings,

Apple ID ,

icloud,

go to end of page - share my location. Make sure only your device is checked.

Then send a new thread to each person separately to confirm it was fixed.

Sep 30, 2018 6:49 PM in response to pencil1992

The only way I was able to get this to stop was assign one email/phone number to iMessages. I did this both on my end on the people I was contacting. My SIL was receiving the messages I was sending to my brother. I was perplexed. took me a few hours to sort out what was happening. I wiped this down to using only one email/phone number in my settings.
Which, as someone pointed out, this is assigned to one apple id... I think this is the problem i was experiencing, not sure.
I sent them messages using iPad, iPhone and MBP, then asked them what email/phone number the received it as.


Anyway, now I am afraid to selected all my emails I can be reached at because it may return to this craziness... I will follow threads to see what happens.

Sep 30, 2018 8:16 PM in response to pencil1992

Apple, please help! iOS 12 has completely ruined my iMessage! Texts to my husband are going to my kids and vice versa! Im assuming its because they all have the same home phone, iMessage thinks theyre all the same.


The really strange part is that it selectively chooses which of the four of them to text each time! And it seems to change to a different child at random ; meanwhile important text messages arent being received by the proper party and its messing up my life! Please help quickly!

Sep 30, 2018 9:11 PM in response to pencil1992

After reading about iMessages, I'm taking a stab at this solution.


Go into each device, log in using Apple ID. This might be where everyone is losing control. Determine if you want to use your own ID or shared ID.
Go to settings on iOS devices and to Messages (and really should do the same for FaceTime)
Reset can be reached at and messages sent from.
In some cases might have to log out and back into iCloud to effect change.


In OS open iMessages, Preferences, Accounts and make the same changes


Make sure all devices have the same phone/address selected in each (if that's how you want it to work)


This is what I did (on the latest iOS 11). I am only thinking when iOS was installed it kicked out these settings or defaulted to something else.

Oct 1, 2018 2:16 AM in response to pencil1992

I had the same issue, which I have now resolved:

Go to Settings/ Messages/Send and Recieve

Touch on your Apple ID and sign out from your Apple ID for iMessages.

This will enable all devices to use their phone numbers only for messaging and not merge messages with the same ID.

Then delete the threads where the messages have merged and start again. It works for me.

Why is iMessage combining two contacts into one thread. I can only text back the last one that messaged me. This started with iOS 12

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.