I just updated Safari to 12.0 and have Sierra 10.12.6 for my OS. When I try to load many websites I get the error Safari Web Content quit unexpectedly. I get this so often that I can't read most website. I have no extension in the new Safari and no new Safari apps either. Any help would be great.
iMac with Retina 5K display, macOS Sierra (10.12.6)
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
Try setting up another admin user account to see if the same problem continues. Please post back on whether or not this worked. Also try the Safe Mode. Please post back on whether or not this worked.
Isolating an issue by using another user account
Safe Mode Startup – El Capitan. also Sierra
If it works in the Safe Mode, try running this program when booted normally and then copy and paste the output in a reply. The program was created by Etresoft, a frequent contributor. Please use copy and paste as screen shots can be hard to read. Click “Share Report” button in the toolbar, select “Copy to Clipboard” and then paste into a reply. This will show what is running on your computer. No personal information is shown.
It didn't work in Safe mode and restarting the computer didn't help either.
Below is the report.
EtreCheck version: 4.3.6 (4D041)
Report generated: 2018-09-19 11:50:39
Download EtreCheck from https://etrecheck.com
Runtime: 3:03
Performance: Good
Problem: Apps are crashing
Major Issues:
Anything that appears on this list needs immediate attention.
No Time Machine backup- Time Machine backup not found.
Unsigned files- There are unsigned software installed that could be adware and should be reviewed.
Minor Issues:
These issues do not need immediate attention but they may indicate future problems.
Configuration profiles present- This machine has configuration profiles. These are sometimes used by adware and malware.
Apps crashing- There have been numerous app crashes.
System modifications- There are a large number of system modifications running in the background.
32-bit Apps- This machine has 32-bits apps that may have problems in the future.
Hardware Information:
iMac (Retina 5K, 27-inch, 2017)
iMac Model: iMac18,3
1 3.8 GHz Intel Core i5 (i5-7600K) CPU: 4-core
16 GB RAM - Upgradeable
BANK 0/DIMM0 - 8 GB DDR4 2400 ok
BANK 0/DIMM1 - Empty
BANK 1/DIMM0 - 8 GB DDR4 2400 ok
BANK 1/DIMM1 - Empty
Video Information:
Radeon Pro 580 - VRAM: 8192 MB
iMac 5120 x 2880
Cinema HD 1920 x 1200
Drives:
disk0 - APPLE SSD SM0128L 121.33 GB (Solid State - TRIM: Yes)
Internal PCI-Express 8.0 GT/s x4 NVM Express
disk0s1 - EFI [EFI] 315 MB
disk0s2 [Core Storage Container] 120.88 GB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 2.11 TB
disk0s3 - B*******X [Recovery] 134 MB
disk1 - APPLE HDD ST2000DM001 2.00 TB (Mechanical)
Internal SATA 6 Gigabit Serial ATA
disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB
disk1s2 [Core Storage Container] 2.00 TB
disk2 - Macintosh HD (Journaled HFS+) [Fusion Drive] 2.11 TB
disk1s3 - Recovery HD (Journaled HFS+) [Recovery] 650 MB
Mounted Volumes:
disk2 - Macintosh HD [Fusion Drive] 2.11 TB (2.02 TB free)
Journaled HFS+
Mount point: /
Encrypted
Network:
Interface en0: Ethernet
One IPv4 address
One IPv6 address
Interface en7: iPhone 3
Interface en5: iPhone
Interface en6: iPhone 2
Interface en1: Wi-Fi
Interface en4: Bluetooth PAN
Interface bridge0: Thunderbolt Bridge
iCloud Quota: 5.00 GB available
System Software:
macOS Sierra 10.12.6 (16G1510)
Time since boot: Less than an hour
System Load: 2.03 (1 min ago) 3.08 (5 min ago) 1.66 (15 min ago)
Configuration Files:
File /etc/sysctl.conf exists but not expected
Configuration Profiles:
com.google.Chrome - HideWebStorePromo
com.google.Chrome - ImportAutofillFormData
com.google.Chrome - ImportBookmarks
com.google.Chrome - MetricsReportingEnabled
com.google.Chrome - AutoFillEnabled
com.google.Chrome - SyncDisabled
com.google.Chrome - PasswordManagerEnabled
com.google.Chrome - ImportHomepage
com.google.Chrome - SafeBrowsingEnabled
com.google.Chrome - DefaultGeolocationSetting
com.google.Chrome - SavingBrowserHistoryDisabled
com.google.Chrome - IncognitoEnabled
com.google.Chrome - BlockThirdPartyCookies
com.google.Chrome - DefaultBrowserSettingEnabled
com.google.Chrome - PasswordManagerAllowShowPasswords
com.google.Chrome - AlwaysAuthorizePlugins
com.google.Chrome - ImportSavedPasswords
com.google.Chrome - ImportSearchEngine
com.google.Chrome - ImportHistory
com.google.Chrome - CloudPrintProxyEnabled
com.apple.systempreferences - DisabledPreferencePanes
Security:
| System | Status |
|---|---|
| Gatekeeper | Mac App Store and identified developers |
| System Integrity Protection | Enabled |
Unsigned Files:
Launchd: /Library/LaunchDaemons/com.jamfsoftware.startupItem.plist
Executable: /Library/Application Support/JAMF/ManagementFrameworkScripts/StartupScript.sh
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.forescout.secureconnector.daemon.plist
Executable: /Applications/ForeScout SecureConnector.app/Contents/MacOS/ForeScout SecureConnector -daemon
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.citrix.ctxusbd.plist
Executable: /Library/Application Support/Citrix Receiver/ctxusbd
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/gov.nih.niaid.h_drive.plist
Executable: /usr/local/bin/H_Drive.bash
Launchd: /Library/LaunchAgents/com.forescout.secureconnector.agent.plist
Executable: /Applications/ForeScout SecureConnector.app/Contents/MacOS/ForeScout SecureConnector -agent
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.fireeye.xagt.plist
Executable: /Library/FireEye/xagt/xagt.app/Contents/MacOS/bin/xagt -M DAEMON
Details: Restrictive app permissions - possibly adware
Launchd: /Library/LaunchAgents/com.citrix.ReceiverHelper.plist
Executable: /usr/local/libexec/ReceiverHelper.app/Contents/MacOS/ReceiverHelper
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.AuthManager_Mac.plist
Executable: /usr/local/libexec/AuthManager_Mac.app/Contents/MacOS/AuthManager_Mac
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.fireeye.xagtnotif.plist
Executable: /Library/FireEye/xagt/xagtnotif.app/Contents/MacOS/xagtnotif
Launchd: /Library/LaunchAgents/com.oracle.java.Java-Updater.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app/Contents/MacOS/Java Updater -bgcheck
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchDaemons/com.oracle.java.Helper-Tool.plist
Executable: /Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Helper-Tool
Details: Exact match found in the whitelist - probably OK
Launchd: /Library/LaunchAgents/com.citrix.ServiceRecords.plist
Executable: /usr/local/libexec/ServiceRecords.app/Contents/MacOS/ServiceRecords
Details: Exact match found in the whitelist - probably OK
32-bit Applications:
12 32-bit apps
Kernel Extensions:
/Library/Application Support/Citrix Receiver
[Not Loaded] CitrixGUSB.kext (Citrix Systems, Inc., 12.5.0 - SDK 10.9)
/Library/Application Support/Cylance/Desktop/backup
[Loaded] CyProtectDrvOSX.kext (Cylance, Inc., 2.0.1494.543 - SDK 10.10)
/Library/Extensions
[Not Loaded] AX88179_178A.kext (WEI LU SU, 1.8.0 - SDK 10.10)
[Loaded] FireEye.kext (FireEye, Inc., 1.0.0 - SDK 10.9)
/System/Library/Extensions
[Not Loaded] gsidrv.kext (Guidance Software, Inc., 1.0 - SDK 10.6)
System Launch Agents:
| [Not Loaded] | 7 Apple tasks |
| [Loaded] | 171 Apple tasks |
| [Running] | 108 Apple tasks |
System Launch Daemons:
| [Not Loaded] | 40 Apple tasks |
| [Loaded] | 171 Apple tasks |
| [Running] | 107 Apple tasks |
| [Other] | 2 Apple tasks |
Launch Agents:
| [Running] | com.mcafee.reporter.plist (McAfee, Inc. - installed 2018-04-13) |
| [Loaded] | com.microsoft.update.agent.plist (Microsoft Corporation - installed 2018-08-21) |
| [Running] | com.cylancePROTECT.plist (Cylance, Inc. - installed 2018-09-10) |
| [Running] | com.mcafee.menulet.plist (McAfee, Inc. - installed 2018-04-13) |
| [Not Loaded] | com.adobe.AAM.Updater-1.0.plist (? ffb65062 - installed 2018-02-14) |
| [Running] | com.gladwev.flightdeck.plist (Gladwev Software Private Limited - installed 2018-07-20) |
| [Running] | com.forescout.secureconnector.agent.plist (? 2a45e38a - installed 2018-09-09) |
| [Running] | com.citrix.ServiceRecords.plist (? 8e6543d - installed 2017-02-01) |
| [Loaded] | com.citrix.AuthManager_Mac.plist (? 1ce99fae - installed 2017-02-01) |
| [Running] | com.fireeye.xagtnotif.plist (? c6278c4b - installed 2017-11-28) |
| [Running] | com.citrix.ReceiverHelper.plist (? bbfad3f1 - installed 2017-02-01) |
| [Running] | com.jamfsoftware.jamf.agent.plist (JAMF Software - installed 2018-09-13) |
| [Loaded] | com.oracle.java.Java-Updater.plist (? f960cd5a - installed 2018-07-07) |
| [Loaded] | gov.nih.niaid.h_drive.plist (? 9627b08d - installed 2017-01-10) |
| [Other] | com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a2 3d420d.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | com.jamf.management.agent.plist (JAMF Software - installed 2018-07-10) |
Launch Daemons:
| [Loaded] | com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-08-24) |
| [Loaded] | com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | com.mcafee.agent.macompat.plist (McAfee, Inc. - installed 2017-09-05) |
| [Running] | com.forescout.secureconnector.daemon.plist (? 8237dcc6 - installed 2018-09-09) |
| [Running] | com.cylance.agent_service.plist (Cylance, Inc. - installed 2018-09-10) |
| [Running] | com.mcafee.agent.macmn.plist (McAfee, Inc. - installed 2017-09-05) |
| [Loaded] | com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2018-09-17) |
| [Running] | com.tenablesecurity.nessusagent.plist (Tenable Network Security, Inc. - installed 2018-04-06) |
| [Not Loaded] | com.jamfsoftware.startupItem.plist (? 44b5eabd - installed 2018-09-13) |
| [Running] | com.fireeye.xagt.plist (? 6b4416e6 - installed 2017-11-28) |
| [Running] | com.GSI.Servlet.plist (? 2e0ddf74 - installed 2017-04-07) |
| [Not Loaded] | com.mcafee.ssm.Eupdate.plist (? 0 - installed 2018-04-13) |
| [Running] | com.mcafee.virusscan.fmpd.plist (McAfee, Inc. - installed 2018-05-03) |
| [Loaded] | com.oracle.java.Helper-Tool.plist (? e3fefdd2 - installed 2018-07-07) |
| [Running] | com.adobe.agsservice.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | com.mcafee.ssm.ScanManager.plist (McAfee, Inc. - installed 2018-04-13) |
| [Loaded] | com.barebones.authd.plist (? c13813d8 - installed 2015-12-18) |
| [Running] | com.mcafee.agent.ma.plist (McAfee, Inc. - installed 2017-09-05) |
| [Running] | com.jamf.management.daemon.plist (JAMF Software - installed 2018-07-10) |
| [Loaded] | com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-14) |
| [Running] | com.mcafee.ssm.ScanFactory.plist (McAfee, Inc. - installed 2018-04-13) |
| [Loaded] | com.citrix.ctxusbd.plist (? 44dc9c9f - installed 2017-02-01) |
| [Running] | com.jamfsoftware.jamf.daemon.plist (JAMF Software - installed 2018-09-13) |
| [Loaded] | com.jamfsoftware.task.1.plist (JAMF Software - installed 2018-09-13) |
| [Loaded] | com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-02-10) |
| [Running] | gov.nih.nihauthplugind.plist (? fbe765aa - installed 2018-01-02) |
| [Not Loaded] | com.mcafee.aac.plist (? 0 - installed 2018-05-03) |
| [Running] | BESAgentDaemon.plist (International Business Machines Corp.(Tivoli) - installed 2018-04-03) |
User Launch Agents:
| [Loaded] | com.google.keystone.agent.plist (Google, Inc. - installed 2018-07-18) |
| [Loaded] | com.logmein.GoToMeeting.G2MUpdate.plist (LogMeIn, Inc. - installed 2018-09-13) |
| [Loaded] | com.citrixonline.GoToMeeting.G2MUpdate.plist (Citrix Online LLC - installed 2018-03-22) |
User Login Items:
iTunesHelper Application (Apple - installed 2018-07-10)
(/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Internet Plug-ins:
QuickTime Plugin: (installed 2018-07-18)
AdobePDFViewerNPAPI: (installed 2017-07-31)
AdobePDFViewer: (installed 2017-07-31)
CitrixICAClientPlugIn: (installed 2018-02-14)
Silverlight: (installed 2018-02-14)
MeetingJoinPlugin: (installed 2018-09-17)
JavaAppletPlugin: (installed 2018-09-17)
3rd Party Preference Panes:
Java (installed 2018-09-17)
NessusAgent.Preferences (installed 2017-08-14)
NIHAuthPluginPrefPane (installed 2018-07-08)
Time Machine:
Time Machine Not Configured!
Top Processes by CPU:
| Process (count) | Source | % of CPU | Location |
| 4D | ? | 34 | /Applications/Crimson/Crimson.app |
| VShieldScanner (4) | McAfee, Inc. | 12 | |
| WindowServer | Apple | 5 | |
| fontd | Apple | 4 | |
| kernel_task | Apple | 2 |
Top Processes by Memory:
| Process (count) | Source | RAM usage | Location |
| kernel_task | Apple | 1.21 GB | |
| mdworker (28) | Apple | 806 MB | |
| com.apple.WebKit.WebContent (4) | Apple | 721 MB | |
| VShieldScanner (4) | McAfee, Inc. | 264 MB | |
| mds_stores | Apple | 201 MB |
Top Processes by Network Use:
| Process | Source | Input | Output | Location |
| com.apple.WebKit.Networking | Apple | 3 MB | 90 KB | |
| CylanceSvc | Cylance, Inc. | 234 KB | 25 KB | |
| mDNSResponder | Apple | 60 KB | 17 KB | |
| 4D | ? | 68 KB | 4 KB | /Applications/Crimson/Crimson.app |
| kernel_task | Apple | 30 KB | 15 KB |
Top Processes by Energy Use:
| Process (count) | Source | Energy (0-100) | Location |
| xagt (2) | ? | 5 | /Library/FireEye/xagt/xagt.app |
| com.apple.PerformanceAnalysis.animationperfd | Apple | 4 | |
| WindowServer | Apple | 3 | |
| assistant_service | Apple | 1 | |
| hidd | Apple | 1 |
Virtual Memory Information:
| Available RAM | 10.46 GB |
| Free RAM | 1.24 GB |
| Used RAM | 5.54 GB |
| Cached files | 9.22 GB |
| Swap Used | 0 B |
Software Installs (past 30 days):
| Name | Version | Install Date |
| Microsoft AutoUpdate | 3.8.16112200 | 2018-08-21 |
| Microsoft OneDrive | 18.131.701 | 2018-08-24 |
| Gatekeeper Configuration Data | 154 | 2018-09-05 |
| Google Chrome 69.0.3497.81 C2018-09-04 | 1 | 2018-09-10 |
| Google Chrome 69.0.3497.92 C2018-09-12 | 1 | 2018-09-14 |
| Microsoft Excel for Mac | 16.16.180**001 | 2018-09-14 |
| Microsoft OneNote for Mac | 16.16.180**001 | 2018-09-14 |
| Microsoft Outlook for Mac | 16.16.180**001 | 2018-09-14 |
| Microsoft PowerPoint for Mac | 16.16.180**001 | 2018-09-14 |
| Microsoft Word for Mac | 16.16.180**001 | 2018-09-14 |
| Node.js | v8.12.0 | 2018-09-17 |
| JDK 8 Update 181 | 1.1 | 2018-09-17 |
| CylancePROTECT C2018-09-04 | 1 | 2018-09-17 |
| CylancePROTECT | 2.0.1494.543 | 2018-09-17 |
| Safari | 12.0 | 2018-09-18 |
| Skype for Business | 16.21.65 | 2018-09-18 |
Diagnostics Information (past 7 days):
2018-09-19 11:02:08 Crimson_v12.app Crash
/Applications/Crimson/Crimson.app/Components/Crimson_v12.app
[73882] stack overflow |
2018-09-18 11:05:04 Java Updater.app Crash
/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Resources/Java Updater.app
Detected over-release of a CFTypeRef |
2018-09-17 12:28:24 FlightDeck Mac Agent.app Crash (12 times)
/Applications/FlightDeck Mac Agent.app
2018-09-17 12:13:42 CylanceUI.app Crash
/Applications/Cylance/CylanceUI.app
2018-09-13 12:04:41 Crimson SQL Dev.app Hang
/Applications/Crimson/Crimson SQL Dev.app
End of report
I would uninstall MacAfee. It tends to interfere with the computer's operation while providing minimal to no benefit. Most long time posters recommend not using antivirus software or cleaning software such as CleanMyMac.
McAfee Uninstall Resources is near bottom of the page
| [Running] | com.cylancePROTECT.plist |
If that doesn't work, try quitting/uninstalling the above.
Safari Web Content Quit
