ios12 update to my iPhone, now ford sync displays a message bluetooth not supported for text messages

I have a 3 year old Ford Edge never had a problem syncing before. Apple please help us stay safe while driving. I would expect my apple product to continue to work. Please don't blame Ford, my phone worked perfect before your update. thank you

iPhone 7, iOS 12, most recent update

Posted on Sep 19, 2018 5:50 PM

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Posted on Sep 30, 2018 7:43 AM

Hello kevinstang,

Thank you for using Apple Support Communities! I understand that you're encountering an error with text messages not syncing with your Ford Edge after updating your iPhone to iOS 12. When you update the software on your device, it's possible that the car stereo will require a firmware update to maintain compatibility as well.

Check out the following support article for some troubleshooting steps to try for this issue:

If your iPhone, iPad, or iPod doesn't connect to or work in your car - Apple Support

I would suggest also reaching out to Ford to confirm if there is a firmware update installed, or visit the following link:

SYNC with MyFord Touch: Receiving iPhone text messages with SYNC with MyFord Touch | SYNC | Official Ford Owner Site

Take care!
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Sep 30, 2018 7:43 AM in response to kevinstang

Hello kevinstang,

Thank you for using Apple Support Communities! I understand that you're encountering an error with text messages not syncing with your Ford Edge after updating your iPhone to iOS 12. When you update the software on your device, it's possible that the car stereo will require a firmware update to maintain compatibility as well.

Check out the following support article for some troubleshooting steps to try for this issue:

If your iPhone, iPad, or iPod doesn't connect to or work in your car - Apple Support

I would suggest also reaching out to Ford to confirm if there is a firmware update installed, or visit the following link:

SYNC with MyFord Touch: Receiving iPhone text messages with SYNC with MyFord Touch | SYNC | Official Ford Owner Site

Take care!
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Oct 3, 2018 9:15 AM in response to rlh6805

I found the solution. I have two ford vehicles, both with sync. Both are paired to my iPhone. This creates two instances of "SYNC" devices in the blue tooth list. BOTH of these devices needed the "Show Notifications" turned on even though I was only connected to one and had the one toggled on. I have text messaging back. The root of the issue is that IOS12 turned off the show notifications setting even though it was on previously. Hope this helps.

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Oct 16, 2018 11:27 AM in response to kevinstang

I have this issue as well. Phone connects via Bluetooth but text messages no longer display.


I have yet to test this in my F-150, but it appears that the iOS 12 update unchecks "Show Notifications" in the menu found: Settings>Bluetooth>SYNC ℹ


I've now enabled "Show Notifications" and will report back.


Here's the Ford article.

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ios12 update to my iPhone, now ford sync displays a message bluetooth not supported for text messages

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