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Measure app problems with new update

I have an iPhone 6s. I just updated my phone to the latest update. The measure app does not work properly. It says locate a flat surface to measure and will not meausure anything when surface is found. I have reset my phone, deleted the app, and reinstalled the app. The level as well does not work.

iPhone 6s, iOS 12, null

Posted on Sep 19, 2018 7:13 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2018 4:52 PM

Hey, Austin!

Thanks for posting in the Apple Support Communities regarding the new Measure app. If I understand, you're able to locate your surface but aren't seeing a way to actually get a measurement. I'm happy to help!

Once you have found the item you want to measure, the app asks you to move the phone around so it can get a frame of reference. Then you have to tap the plus (+) sign to set the points you want to measure, as described below from Use the Measure app on your iPhone or iPad - Apple Support :

How to take a single measurement

  1. Open the Measure app, then follow the onscreen instructions that ask you to move your iPhone or iPad around. This gives your device a frame of reference for the object you're measuring and the surface it's on. Keep moving your device until a circle with a dot in the center appears.
  2. Move your device so that the dot is over the starting point of your measurement, then tap User uploaded file.
  3. Slowly move your device until the dot is over the ending point of your measurement, then tap User uploaded file again.

After you take a measurement, you can adjust its starting and ending points. Touch and hold one of the points, then drag it where you want it to go. The measurement changes as you move the point.

How to take multiple measurements

  1. After you take the first measurement, move your iPhone or iPad to place the dot over another location on or near the object.
  2. Tap User uploaded file to start the second measurement, then move your device to place the dot somewere along the existing measurement.*
  3. Tap User uploaded file again and the second measurement appears.
  4. Repeat these steps to take as many measurements as you'd like.

Tap User uploaded file to remove the most recent measurement, or tap Clear to start over.

* Additional measurements must start or end somewhere along an existing measurement. Otherwise, all previous measurements are replaced by the newest one.



Have a wonderful day!
1 reply
Question marked as Top-ranking reply

Sep 20, 2018 4:52 PM in response to austinfromroyal

Hey, Austin!

Thanks for posting in the Apple Support Communities regarding the new Measure app. If I understand, you're able to locate your surface but aren't seeing a way to actually get a measurement. I'm happy to help!

Once you have found the item you want to measure, the app asks you to move the phone around so it can get a frame of reference. Then you have to tap the plus (+) sign to set the points you want to measure, as described below from Use the Measure app on your iPhone or iPad - Apple Support :

How to take a single measurement

  1. Open the Measure app, then follow the onscreen instructions that ask you to move your iPhone or iPad around. This gives your device a frame of reference for the object you're measuring and the surface it's on. Keep moving your device until a circle with a dot in the center appears.
  2. Move your device so that the dot is over the starting point of your measurement, then tap User uploaded file.
  3. Slowly move your device until the dot is over the ending point of your measurement, then tap User uploaded file again.

After you take a measurement, you can adjust its starting and ending points. Touch and hold one of the points, then drag it where you want it to go. The measurement changes as you move the point.

How to take multiple measurements

  1. After you take the first measurement, move your iPhone or iPad to place the dot over another location on or near the object.
  2. Tap User uploaded file to start the second measurement, then move your device to place the dot somewere along the existing measurement.*
  3. Tap User uploaded file again and the second measurement appears.
  4. Repeat these steps to take as many measurements as you'd like.

Tap User uploaded file to remove the most recent measurement, or tap Clear to start over.

* Additional measurements must start or end somewhere along an existing measurement. Otherwise, all previous measurements are replaced by the newest one.



Have a wonderful day!

Measure app problems with new update

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