When I sign into iTunes a box appears and flashes the word password, this locks up my entire PC

Question

When I sign into iTunes a box appears and flashes the word password, this locks up my entire PC

When I sign onto iTunes a box appears with the word Password flashing, this locks up my entire PC.

null-OTHER, Windows 7, ITunes product

Posted on Sep 20, 2018 12:24 PM

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Answer 1

turingtest2

Level 10

279,021 points

Sep 25, 2018 2:10 PM in response to betsyfrombaldwin

Try taking your computer offline and see if iTunes will open then. If so try signing out of the store, reconnect your computer to the network, then try signing in again.

tt2

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Answer 2

chris_g1

Community Specialist

Sep 21, 2018 9:39 AM in response to betsyfrombaldwin

Hello betsyfrombaldwin,

Thank you for using Apple Support Communities. It's my understanding that a password alert box appears and your PC becomes unresponsive after signing in to iTunes. I can surely see how this could be concerning. The steps in the link below can help with this issue:

Fix unexpected quits or launch issues in iTunes for Windows

Let us know the results. Please include specific error messages and any other troubleshooting steps you may have tried.

Have a great day!

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When I sign into iTunes a box appears and flashes the word password, this locks up my entire PC

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