Lock screen is not working

when I press the Home button, my iPhone7+ goes straight to the Main screens; bypassing the Lock Screen. I have gone through the trouble-shooting steps suggested by Apple Support and upgraded the phone to iOS 12 but the problem still occurs. whatelse can I do to fix this issue?

iPhone 7 Plus, iOS 12

Posted on Sep 20, 2018 12:11 PM

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Question marked as Top-ranking reply

Posted on Sep 20, 2018 2:29 PM

Are you using Touch ID? If so, are you using a finger you have registered to unlock the device when you press the home button? If you want to make sure you are just going to the lock screen without worrying about unlocking the device, then press the sleep/wake button to wake up the iPhone, and it will go to the lock screen and will not unlock, or you can use a finger you do not have registered in Touch ID to press the home button and it will not unlock.

4 replies
Question marked as Top-ranking reply

Sep 20, 2018 2:29 PM in response to debfromnorwalk

Are you using Touch ID? If so, are you using a finger you have registered to unlock the device when you press the home button? If you want to make sure you are just going to the lock screen without worrying about unlocking the device, then press the sleep/wake button to wake up the iPhone, and it will go to the lock screen and will not unlock, or you can use a finger you do not have registered in Touch ID to press the home button and it will not unlock.

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Lock screen is not working

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