Schlage Sense lock not responding on Homekit

I've got some good news for everyone hopefully. I had all the same problems reported by everyone on this issue. I've got an iPhone 6s Plus, and even installed the latest iOS 12.0.1 update. However, this didn't resolve the issue.

The resolution to the problem was to do a factory reset on the Schlage lock, and then reinstall the lock. This will take you about 60 minutes to complete from start to finish. You'll find the procedure for a factory reset from the Schlage site, specific to your model. My model was Schlage Sense SMART DEADBOLT.

Before you do a factory reset, you'll need the factory default codes for programming/activating the lock again. These codes are on the front of your Schlage Sense manual. If you don't have the manual, I believe they are also on the inside of the lock on a sticker; check the battery case that slips out. You'll need the:

• Programming code
• and either User Code A, or User Code B (default unlock codes)
• and the Setup Code

Steps to get things working again: (60 mins.)

1. Removed (deleted) the lock accessory from the Home app on my iPhone.
2. Check the Schlage Sense app; you shouldn't see a lock in the app anymore.
3. Close the Home app, and the Schlage Sense app.
4. Remove the cover from the lock, and disconnect the battery connection.
5. From the outside side of the door, hold down the Schlage button on the keypad, and connect the battery again. This will perform the reset.
6. You'll need to enter that factory default "programming code" now to activate the lock. It'll do it's lock/unlock thing, once or twice, and then stop - should be ready to connect to now.
7. Ok, now open your Schlage Sense app again, and click on the lock icon to connect to your lock. Select the Apple HomeKit option, and the Schlage Sense app will launch the iOS Home app for you to scan your Setup code from your manual (it's the sticker on the front of your manual with a little home icon and bar code)
8. After successfully connecting via the Home app, try locking and unlocking from your iPhone; hopefully this is working well - mine is working with no problems whatsoever (no more "not responding" status messages).
9. If you've made it successfully this far, you can go in and enter all your personal pin codes for the lock again, using the Schlage Sense app: click on the people icon, and you can enter your codes and descriptions for each.

Everything was working after this.

• I had to (there was a red badge notification) confirm the time zone setting in the Schlage Sense app.
• I also had to re-apply personal preferences again (such as auto-lock after 4 minutes).
• And I after I closed and re-opened the Schlage Sense app again (one more time, just to be sure), I was prompted to do a firmware update - which I decided to chance, and install - and everything is still working fine (this took another 20 minutes though).

Hope this helps most people out. Good luck everyone! If this fails to work, you're no worse off than you were, not being able to lock/unlock from your phone. You could still programmatically set your personal codes on the keypad - and continue to use your keypad to lock/unlock the door. But hopefully this helps most people, and saves some of you from thinking you'll need to buy a replacement lock.