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music missing after hard reset

Good morning,

I had to do a hard reset of my iPhone 6plus with ios 12. I backed it up to my computer using iTunes. my phone shows music in grey with dotted circles in the music folder on my phone after re installing backup. it will download the songs I purchased with iTunes but not the music from cd's I downloaded in the past.is there an easy fix without having to delete music and reinstalling all discs? all my music shows up in iTunes library and plays just will not go back to phone.

Thanks you for any help

iPhone 6 Plus, iOS 12

Posted on Sep 21, 2018 4:11 AM

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Posted on Sep 21, 2018 7:36 AM

Try signing out of your Apple ID on the phone. Change your sync selections such that say only one track is meant to sync. Sync to clear up the list of music on the phone. Then select what you actually want on the device and sync once more.


tt2

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music missing after hard reset

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