Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Error Code 602

Tried installing the latest MacOS High Sierra 10.13.6 supplemental update 2 for Macbook Pro 2018 today in my new laptop this morning and got a failed installation with error code 602 after it. Has anyone else had this happen? What's up with this and why is a new install on a new laptop not working? How can this be remedied? Can't we count on the updates from Mac to work?

MacBook Pro with Retina display, Other OS, Latest update short one

Posted on Sep 21, 2018 4:31 AM

Reply
Question marked as Top-ranking reply

Posted on Sep 24, 2018 5:05 AM

Apparently this is to do with the T2 chip and the SMC needing a reset.


The following is taken from a poster on MacRumors, and worked for everyone that has tried it (including me). All Macs with a T2 chip need to shut down, once fully shut down, hold the power button for about 15 seconds (you'll see the Apple logo appear and then disappear and go back into a shut down state), once that's finished, turn it back on, log in and do the update.

4 replies
Question marked as Top-ranking reply

Sep 24, 2018 5:05 AM in response to RCov

Apparently this is to do with the T2 chip and the SMC needing a reset.


The following is taken from a poster on MacRumors, and worked for everyone that has tried it (including me). All Macs with a T2 chip need to shut down, once fully shut down, hold the power button for about 15 seconds (you'll see the Apple logo appear and then disappear and go back into a shut down state), once that's finished, turn it back on, log in and do the update.

Error Code 602

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.