Apple Watch 3/Watchos 5 - Swimming not counting laps or calories correctly.

My problem is similar with Series 4. . There are times when the timer and the counter just stops while I am swimming. This has happened several times lately. There are also instances when the distance is not correctly measured, especially when I change my strokes. The current os is 5.1.3.

I've had a similar problem since at least series 2 and I now have had a series 3 and currently a series 4. The watch keeps the swim time correctly, but the yardage shows "0 yards". When I finish my swim and discharge the water and stop the swim, the correct statistics show up (from what I can tell). It sounds like Apple's Software V&V is really awful. I've complained about this several times with Apple, and I'm on the phone with them for as much as an hour, but it does not help at all. This is an intermittent problem, but it seems to be happening all of the time now. I guess I can go back to a Casio Pathfinder with a titanium band with steel pins that rust, if I have to count my own laps. These apple watches are not free and Apple is not addressing this because it's been going on for a few years now. Apple refuses to refund my money and they are not transparent with what is really going on. Too bad, otherwise, it's a nice watch. I also use it for bike rides and it seems to be working well in that application.

I had a similar experience. I swim 60 laps (25m) at least 5 days a week and follow basically the same sequence and my time is around 1 hr. There was a time i changed my sequence or drill and also used a different tech paddle. It counted only 51 laps. Also there are times when while swimming it switches to music app.

Using Iwatch 4. Indoor swim never worked. After 4 months of checking, Apple replaced the watch. The new one was the same. Did not count laps, or distance. Love the watch, but since I swim every day, it would be great if the swim app worked as advertised. Apple took lots of info etc, but never came up with an answer.

Purchased Iwatch 4 in Nov. 18. Swim app would not record anything correctly, also showed zero laps. After 4 months of correspondence with Apple, the watch was replaced, however the swim app. malfunctioned the same way. The info. was given to Apple engineers 3 months ago, without any result. I have been an Apple user for 33 years, and this is the first complaint about Apple service. I feel that I am being completely ignored.

I had the same problem as a few others in this thread: my Series 4 was working fine until a few days ago. I noticed it didn't seem to be counting my laps as I was swimming them, but the end-of-workout summary was correct. I followed a few of the posted suggestions yesterday: force quit the workout app, force restart the watch & update the OS (5.2.1). Not sure which thing did the trick, but my watch was counting laps just fine this morning. Hope this helps!

Same problem here. I’m on 5.2.1. Lap counting worked fine yesterday, but today it decides not to work. This is the 3rd or 4th time it’s failed in the past year or so. What gives??? The engineers / product managers on this feature get paid $300-400k per year and get *plenty* of testing resources. Why can’t they fix this one for good?

Had this exact problem and resting the watch like this worked for me - thank you

This was the solution -

First,

I force quit the workout app - open the work out app on your watch, hold down

the watch button until the “power off” screen appears, release the side button

and push and hold the Digital Crown until the app closes.

Next,

I force reset the watch. Hold down both the side button and the Digital Crown

together until the screen goes blank and then you see the Apple logo. Release

when you see the Apple logo.

After

doing those both last night and then swimming again this morning, all swimming

activity tracking was back to normal.

With Apple Watch 4, have the same problem. During 5 months of corresponding with apple tek, I sent a movie of my swim for 6 lengths. Like you I swim 1/3 mile 5 days per week doing the breast stroke. They told me that because I glide after each stroke, the recording is disturbed, which is nonsense. Because there are so many similar malfunctions posted, I am convinced that the software is prone to change. In using Apple products for 32 years, this is the first time Apple has let me down. Other that the indoor swim App everything else works. Very disapointed.

Are these discussions broughr to the attention of Apple? What is apple doing about it? I suggest Apple looks at the dates of releases of the ios. If i recall correctly, my watch had this problem after the release of a new ios.

I have a similar problem. I have a series 4 operating on OS5.2.1. During the swim workout the watch interface has stopped displaying laps and distance swam. When I end the workout all the data is available for me in the workout app on my phone. The data looks generally correct I have no issue there. The problem is having no lap or distance count on my watch during the workout. This problem has started recently. Any suggestions Apple?

Hi there, I have the apple watch series 4 cellular and I have been using it while training for my first triathlon and today for the first time it stopped counting the laps on the display but is still registering the laps when I finish the swim and save the workout. Is anybody able to help? Watching the laps as I go along really keeps me motivated.

Hi there, I have the apple watch series 4 cellular and I have been using it while training for my first triathlon and today for the first time it stopped counting the laps on the display but is still registering the laps when I finish the swim and save the workout. Is anybody able to help? Watching the laps as I go along really keeps me motivated.

Try resetting your watch. Put it off then on. My experience in swimming is the watch gets to be inaccurate once you change your routine. There was also an instance when inaccuracies happen once the ios is updated. I am just wondering why apple has not given any comment on this.

Same issue here on series 3 with os 5.2.1

Not displaying laps or distance right, either shows 0, way behind or unhelpfully starts me about 1600m in! When I end workout and sync it sorts itself out!

Phoned apple about this in May, they made me force close, force reset iPhone and watch, unpair watch and re-pair from scratch. Fixed it for 3 swims (been mainly cycling and walking recently). Today went to use it and the same issue occurred.

They wanted me to go go through the same steps again but I insisted they repair it instead and now getting an express repair (replacement sent out with box to send mine back).

Apple are still not recognising this as an issue as it doesn’t show up on the analytics reports. Really not on and very much considering putting my money into a Garmin watch instead as I can’t deal with something that doesn’t work as it should when there is no willingness to sort out the problem!