Apple Watch 3/Watchos 5 - Swimming not counting laps or calories correctly.

I have an Apple Watch 3, and just updated to WatchOS 5 yesterday. Today during my swim workout, the yardage counting is completely off - I swam 6500 yards, and it shows 100 yards. The calories burned are about 4-500 different than normal, the auto sets are completely wrong/missing as well as times and everything. Is there a bug with the new watchOS and swimming? Anyone else have this issue? I swim the exact same distance/time 5 days a week and the Apple Watch workout app has always been extremely consistent in measuring distance, time, strokes, etc. I count my laps and the Apple Watch historically always got it exactly right. Now today, after watchos 5 update, it's not even close.

Thanks,

Andy

Apple Watch Series 3, watchOS 5

Posted on Sep 21, 2018 9:25 AM

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Question marked as Top-ranking reply

Posted on Jan 4, 2019 1:41 PM

I called Apple support and they helped me solve the problem. It turns out that force quitting the app, powering off and restarting the watch and then unpairing and re-pairing the watch fixed it. It counted correctly yesterday.


In reality, I think the in pairing and re-pairing is what worked but I listed everything they had me do just in case it was some arcane detail in the sequence.

103 replies

Jul 3, 2019 4:34 PM in response to marciano3rd

I have a similar problem. I have a series 4 operating on OS5.2.1. During the swim workout the watch interface has stopped displaying laps and distance swam. When I end the workout all the data is available for me in the workout app on my phone. The data looks generally correct I have no issue there. The problem is having no lap or distance count on my watch during the workout. This problem has started recently. Any suggestions Apple?

Jul 9, 2019 6:25 AM in response to Ians0769

Hi there, I have the apple watch series 4 cellular and I have been using it while training for my first triathlon and today for the first time it stopped counting the laps on the display but is still registering the laps when I finish the swim and save the workout. Is anybody able to help? Watching the laps as I go along really keeps me motivated.

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Apple Watch 3/Watchos 5 - Swimming not counting laps or calories correctly.

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