Level 1

33 points

Apple Watch 3/Watchos 5 - Swimming not counting laps or calories correctly.

I have an Apple Watch 3, and just updated to WatchOS 5 yesterday. Today during my swim workout, the yardage counting is completely off - I swam 6500 yards, and it shows 100 yards. The calories burned are about 4-500 different than normal, the auto sets are completely wrong/missing as well as times and everything. Is there a bug with the new watchOS and swimming? Anyone else have this issue? I swim the exact same distance/time 5 days a week and the Apple Watch workout app has always been extremely consistent in measuring distance, time, strokes, etc. I count my laps and the Apple Watch historically always got it exactly right. Now today, after watchos 5 update, it's not even close.

Thanks,

Andy

Apple Watch Series 3, watchOS 5

Posted on Sep 21, 2018 9:25 AM

Top-ranking reply

BlueWizardRob

Level 1

4 points

Posted on Jan 4, 2019 1:41 PM

I called Apple support and they helped me solve the problem. It turns out that force quitting the app, powering off and restarting the watch and then unpairing and re-pairing the watch fixed it. It counted correctly yesterday.

In reality, I think the in pairing and re-pairing is what worked but I listed everything they had me do just in case it was some arcane detail in the sequence.

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103 replies

SEGerfen

Level 1

4 points

Sep 27, 2018 4:26 PM in response to Andymnorris

I just update to 5.0.1. I’m going to swim tonight. Will let you know.

SEGerfen

Level 1

4 points

Sep 27, 2018 6:45 PM in response to SEGerfen

The latest watchOS update didn’t resolve the issue.

Sep 27, 2018 11:16 PM in response to SEGerfen

Thanks I will see what the apple store says on Saturday.

SEGerfen

Level 1

4 points

Sep 28, 2018 6:57 AM in response to Andymnorris

I went to an Apple store this week about this issue. They offered to send it in for a repair. I still believe it’s an issue with the new watchOS.

SEGerfen

Level 1

4 points

Sep 29, 2018 4:34 PM in response to Andymnorris

Thanks for the update, Andy.

SEGerfen

Level 1

4 points

Oct 4, 2018 6:34 PM in response to tibbles33

I called for the fourth time tonight. Was asked same questions about unpairing and repairing phone. Told them about this thread.

Oct 15, 2018 11:55 PM in response to Akumi800

Have the same problem after updating to watchOS 5.

Update didn't help.

Any update from apple about a fix to this software problem?

Alex

Oct 16, 2018 12:33 AM in response to Andymnorris

O.K

i'll fill report to apple.

Thx

Oct 16, 2018 8:14 AM in response to Akumi800

Does this problem happen with the newest watch also? Or just series 3?

Thanks for any info!

Yowlie

Level 1

4 points

Oct 24, 2018 12:56 PM in response to Akumi800

When I swam today with my series 4, the laps did not update while swimming (remained at 0), but after I finished, the summary showed the correct number of laps. First time this has happened.

i.carran

Level 1

4 points

Nov 2, 2018 5:20 AM in response to Andymnorris

Hi Andrymnorris. Is it a Series 3 with the latest update? I've just received a new Series 3 without WatchOS 5 and I am a bit concerned about updating it... Many thanks!

Jan 2, 2019 8:52 PM in response to PML7718

That is exactly what is happening to me.

Jan 10, 2019 9:25 AM in response to BlueWizardRob

First time swimming. But on my apple watch workout app there is no longer a swimming option? i am sure i saw it before. anyone else have this issue?

Apollo68

Level 1

4 points

Jan 25, 2019 11:57 AM in response to Akumi800

Lap counting not working when swimming. I swim a steady 3000m per hour, lap counting vital to count the 120 laps.

running 5.1.2 software

MrCybs

Level 1

4 points

Mar 4, 2019 9:58 AM in response to pamelafromrockville

Same here. After updating to OS5 it now always shows 0 laps

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Apple Watch 3/Watchos 5 - Swimming not counting laps or calories correctly.