iPhone XS Max and iTunes

Have you installed iTunes from the Microsoft Store? If so try uninstalling it and download a fresh copy from this set of direct iTunes installers links. Right-click the downloaded file and use Run as administrator.

tt2

Sorry yes, I see you're on Windows 7 from the previous page. (I'm following far too many threads to remember details.) This is all very odd, detected by iTunes, yet not detected. 😕

A somewhat scattergun approach I'm afraid, not all of which may apply, or have been tried already, but If iTunes is apparently installed correctly try the following in turn until iTunes opens/closes/reopens/connects to the store/device normally:

• Remove any SD card that might be in a card reader.
• Exit the BTTray.exe Bluetooth utility if installed.
• Locate the shortcut for iTunes, right-click on it, and select Run as administrator. Doing this once may fix certain launch issues. Some users were finding that with the 12.6.1.25 build, for example, they had to use this method every time and modified the shortcut accordingly.
• Try holding ctrl+shift as you launch iTunes so it opens in safe-mode. Again doing this once may sometimes help.
• Try disconnecting your computer from the Internet before running iTunes.
• Delete the iTunes shortcuts from the start menu, desktop, task bar, or similar, then repair iTunes from the programs and features control panel.
• Try Fix unexpected quits or launch issues in iTunes for Windows - Apple Support and test the behaviour in a different user profile or with a different library. If the problem only exists in your profile it may be possible to delete some of the iTunes preference files which it would seem that iTunes may be choking on. We can go into details later if the issue is limited to your own profile.
• Temporarily disable any non-Microsoft anti-virus and see if that has any impact on the behaviour.
• See the second box in Troubleshooting issues with iTunes for Windows updates for detailed tear down and rebuild advice. Disable any non-Microsoft anti-virus software when reinstalling and run the installer as the administrator.
• Or see the iTunes installers section of the troubleshooting tip and reinstall the last version that worked correctly for you. Note that iTunes 12.9.0.164 is the minimum version required for devices running iOS 12.

tt2

Below is the image that I'm talking about where right beside the Music drop down the icon shows that it is greyed out and the one below named Neo that's all that it shows. And when I plug in another iPad or iPhone the icon is darker and I am able to click on it and sync all my music and such with it. Sorry for the late response I was out of town and the PC in question was at home.

Check Sync your iPhone, iPad, or iPod using iTunes on your computer - Apple Support to make sure you haven't missed anything. If you're an iTunes Match or Apple Music subscriber then you wouldn't normally sync music with iTunes since it happens automatically over the air.

tt2

I take it you've installed iTunes 12.9? See https://www.apple.com/itunes/download/ if not, otherwise try iOS device not showing in iTunes for Windows.

tt2

Did you install iTunes using the Windows Store or direct from apple.com?

What anti-virus software do you have? You might try temporarily disabling it.

Right-click the iTunes shortcut and use Run as administrator in case that helps.

tt2

I installed the latest version of iTunes from Apple's website, even though my iMac said there were no available updates. During the installation of iTunes, an additional installation box will appear indicating that another iPhone Xs software will be installed. After that; I WORKS! 🙂

Thank you this did the trick for me. I'm a Windows user and the Microsoft Store version of iTunes wouldn't recognize my new iPhone but the Apple version did. All I had to do was uninstall the Microsoft store version and install the Apple version.

Not one of the usual suspects for causing problems with iTunes, but I have seen cases where iTunes wouldn't truly work properly until installed while AV was either disabled or, in a couple of cases, removed altogether.

tt2

I have tried this several times and still I have not been able to sync my XS Max with iTunes. It has been brought to the attention of Apple Support Engineering team and they haven't found out what it going on as well. It's on a Windows 7 OS. It sees the XS Max but will not sync at all with it. Am I missing something else by chance? I have tried everything that has been listed in this post and other things I have tried several times over with the same results of no syncing at all. Thanks if anyone has any other options to try out.

I'm not a iTunes Match or Apple Music subscriber it's all my stuff that I ripped from CD's and Converted them to MP3's. The issue is still iTunes does not sync with the XS Max it sees it and the icon is grayed out. But, when I plug in any other Apple device it sees it automatically and I'm able to sync with all my other devices just not the XS Max.