Iphone XS max wont charge with Belkin powerhouse dock or old apple iphone cables

All you need to fix the iPhone Xs charging with the Belkin charger is a male to female dock extender £2.99 on eBay.

I hade same trouble until I used the dock extender just would not charge Xs phone now works fine.

Bit late to this but after having this issue too, I found if I turned on airplane mode, put the phone in the charging dock, waited for the charging signal, then turned airplane mode off again it would consistently charge (I’ve got the XS Max).

This is a user-to-user technical support site Apple isn't here. Plus how would an Apple rep be able to state what Belkin is going to do. Belkin clearly states on their website that the Valet is not compatible with the Xs, Xs Max, and Xr. That would seem to be the end of it.

"Please note: This product is not compatible with the new iPhone XS, iPhone XS Max and iPhone XR"

From https://www.belkin.com/us/p/P-F8J200

Not the charger it's in the phone settings the raise to wake toggle off it's in settings display and brightness mine kept coming off on off on so I turned off rise to wake it's charging and another thing that might not let it charge is if you turned on the USB security toggle for added protection

I too had this question so I thought I would check out the Belkin support page https://www.belkin.com/us/support-article?articleNum=169366

It doesn't seem like it is compatible with the new phones.

I’m sorry you’re having this problem with the charging of the MAX. The usb toggle is located in Face ID and passcode. I noticed you said old cables not working either that kinda makes me think it’s in the phone I would take it back it’s got a 1 year warranty on it just replace it. I myself was upset when I placed my new phone on my multi watch and phone charger phone would turn on and off so I remember when I went thru all the different settings raise to wake so I toggled it off and behold it worked it was charging. I hope this was help

Wow, im glad i came across this as i am also having this issue. I had the X before and it would charge fine. Now, when i sit it on the dock, it connects or charge and stop off and on every couple seconds. I put my girls phone (X) and it works fine. Im thinking the larger battery of the new XS MAX is the problem? This really ***** as i also bought this from the Apple store as its supposed to be apple certified, and its not working. Im using the Belkin Valet dock that charges the watch and iphone, by the way. And i have always had the wake when rise feature off.

Can we get an official reply from an apple rep if there can be a fix for this?

I have this exact same issue, only with the Iphone XS. Very disappointing as I have two of the powerhouse docks (one for me, one for spouse) and they appear to not work with the XS even though it is still a lightning connector.

Yeah but it’s a shame for those of us who purchased the dock prior to getting the new iPhones... just doesn’t make sense for a lightning cable accessory that was compatible with all iPhones up to this point to suddenly not work with the recently released ones.

My iPhone XS Max does the on, off, on, off thing (but not all the tine or every time) Toggling off ‘raise to wake’ didn’t help. Please can you tell me what and where the USB security setting is that you referred to?

Hi - I’m having the same issue. Did you manage to resolve it?

Yup, I just bought mine a couple weeks ago and it worked fine with the X, this blows.

And I’m sure as he!! Not buying their new wireless one for $160!

Oh I see behavior that may be similar (? not entirely sure from the descriptions) has been noted already.